Customer Service Representative

Customer Service Representative - 1st Shift

Our client, a market leader in welding solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support team, facilitating the needs of distributors, sales teams, and warehouses. The ideal candidate will have a positive and enthusiastic attitude, excellent communication skills, and a strong desire to help customers, which will align successfully with the organization.

Job Title: Customer Service Representative

Location: Appleton, WI

What's the Job?

Facilitate the needs of distributors, field sales team, and warehouses including orders, expediting, quotes, returns, and product recommendations.

Manage in-bound calls daily to assist customers and sales teams with product or account inquiries.

Responsible for data entry tasks, including order entry and account management.

Review and respond to time-sensitive emails in a timely manner.

Conduct backorder reviews and communicate updates to distributors and the sales team.

What's Needed?

Minimum of two years’ experience in a customer service environment preferred.

A desire to grow professionally through experiences and focused training.

Self-motivated with a positive attitude and a strong desire to assist customers.

Proficiency with Microsoft Office and email systems, with a comfort in learning new software.

Excellent verbal and written communication skills, capable of composing professional emails.

What's in it for me?

Opportunity to work in a supportive and dynamic team environment.

Engagement in improvement projects and sharing insights with internal divisions.

Professional growth through exposure to various customer service challenges.

Ability to build and maintain strong relationships with internal and external customers.

Experience in a leading company known for reliability and quality in the industry.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.