Service Writer/ Customer Service Advisor

Position: Service Writer / Customer Service Advisor

Job Responsibilities:

Answer phones, document customers concerns, and schedule customer appointments

In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication

Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow

Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed

Communicate findings to customer, informing them of any work required and the benefits of the work

Assist technicians and general manager with any estimates for customer work to be performed

Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline

Assist general manager with invoicing for all customers and payment processing

Maintain contact with the customer to keep informed on vehicle status

In conjunction with entire team, ensure shop is maintained at a high level of cleanliness

Various special projects to assist leadership team in ensuring that Rehoboth Auto Repair is continuously improving

Requirements:

Minimum of one year service writer experience, ideally in a high volume, independent shop

Continuous improvement focus

Preferred

Familiarity with shop management software, specifically, RO Writer

Benefits:

Employee Ownership

Vacation and sick time

Health insurance

Weekends off—ONLY work Monday through Friday!

Additional benefits

Paid time off

Health insurance

Profit sharing