Premium Operations Manager

SummaryThe Sporting KC Premium Operations Manager, under direction of the Director of Premium, will be responsible for managing all Premium operations with a primary focus on match days. The main responsibilities will include staffing, supervision and food and beverage cost control.

The position is to be a key contributor to the premium team while ensuring all work is consistent with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.”

Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. We encourage all talented individuals looking for a challenge to apply.

Job Description

Essential Functions

Must maintain a friendly, positive attitude and above all maintain a professional demeanor.

Responsible for recruiting and developing all F&B premium services staff, including suite attendants, premium bartenders, runners, etc.

Ensures superior customer service to all premium level guests.

Monitors premium bar inventory, equipment, and maintenance.

Serves as a liaison with other event staff affecting the premium levels, including security, maintenance, event services, and guest services departments.

Develops work plans including scheduling and assigns appropriate duties to subordinates within the premium level and bars.

Responsible for developing and implementing premium level training programs, policies, and procedures.

Maintain a cooperative, team-like attitude in working with executive management, supervisors, and fellow employees (including other departments).

Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.

Ensure that only the highest-of-quality food and beverage presentation is served to our guests.

Enforce all liquor laws and abide by County and State Health/Sanitation as well as Sporting KC standards.

Shows flexibility by rotating to other service locations in premium department when necessary.

Promote the importance of sustainability.

Performs other related duties, tasks, and responsibilities as assigned by the Director of Premium.

As instructed by the Director of Premium you will assist where needed and act as a liaison for All Premium Tower Floors for Match Day.

Place All Requisitions as needed through the Purchasing Manager for All Premium Events, Match Day, Catering, Off-Site, CMNPC.

Coordinate Premium Tower and All-Inclusive Displays Are Complete, Prior To Match Day.

Ensure: Staff Arrives On-Time, Clocks-In, Signs-In, Proper Uniform, Hold Pre-Shift to Review Expectations and Execution of Event.

Work With Staffing Coordinator to Closely Monitoring Labor Costs to Stay Within Allocated %.

Ensure All Premium Associates Are Given Proper Tools to Uphold Food Safety and Responsible Alcohol Practices

Require Beginning & Ending Beverage Inventory Following Each Premium Event

Track Daily Sales and Labor

Complete Bi-Weekly Payroll, Ensuring Accuracy of Time and Tips

Personal Attributes

Strong organizational, communications and interpersonal skills.

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

Must be able to work in a team environment.

Strong attention to detail.

Must be able to remain calm under stressful situations.

Must be able to smile, maintain positive body language, and consistently provide a positive guest experience.

Must be able to generalize, evaluate, and make decisions without immediate supervision.

Must be able to accept and carry out directions with responsibilities.

Skills and Experience

Communication and leadership skills.

Ability to spot and resolve problems efficiently.

Strong commitment to delivering a high level of standards and training the staff to operate in the same manner.

Guest service oriented.

Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Must be at least 21 years of age.

Ability to stand for long periods of time.

Required to sit, stand and walk.

Frequent stooping, bending, pulling and pushing.

Reach with hands and arms.

Ability to work non-traditional hours, including nights, weekends, and holidays as necessary.

Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.

REQ-4845