Front Desk Coordinator

Description:

Why Join Marshall+Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do.

Innovation is not optional here it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.

At Marshall+Sterling, you're not just joining a company you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

This role will be based in Capital Region.

We are looking for an efficient, personable, and adaptable Front Desk Coordinator to serve as the first point of contact for our agency. The ideal candidate brings a positive attitude, clear communication, and the ability to multitask in a dynamic environment.

Greet visitors and answer incoming calls promptly, directing them to the appropriate team member.

Manage incoming mail, faxes, and deliveries with attention to detail.

Accurately take messages and ensure timely delivery.

Process client payments and maintain the daily cash drawer.

Support general office tasks and help keep operations running smoothly.

Assist in training relief reception staff as needed.

Perform other duties and projects as assigned.

Contribute to a collaborative, client-focused team environment.Requirements:

Proficiency with AI tools, task management systems, and Microsoft Office.

Experience with AMS360 is a plus

Have a high school diploma or equivalent (college degree preferred).

Communicate clearly and professionally, both in person and over the phone.

Are organized, dependable, and attentive to detail.

Have experience with Microsoft Office; knowledge of Vertafore is a plus.

Total Rewards Package:

Compensation: $37,500 - $42,500, based experience.

Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!

Employee Stock Ownership Program

As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable:

Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success.

Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success.

No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

For more information on our culture and benefits, please visit us at : Careers - Marshall+Sterling

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Compensation details: Yearly Salary

PI2317e68512ce-

Full Time