Central Scheduler

Centralized Scheduler

The Central Scheduler is responsible for answering inbound calls, scheduling appointments, collecting and updating patient demographics and insurance. The ideal candidate should possess an upbeat, yet professional personality, have the ability to multi- task, effectively communicate, and be a reliable team player.

Job Essential Functions and Duties:

Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette

Be courteous by providing attention to each patient who calls in

Register new patients and update established patient demographics, collecting insurance information, and entering any other important information needed into EHR

Helping with our referral spreadsheet and online appointment requests

Following HIPAA guidelines

Returning voicemails from patients

Other tasks assigned to you from management

Interpersonal Skills and Competence:

Excellent Communicator, Be a good listener

Have proper phone etiquette

Maintain confidentiality

Outstanding customer service skills

Demonstrates the ability to work in a fast-paced environment

Strong attention to detail

Great personality and dependability

Must approach tasks with a sense of urgency

Must be able to handle multiple tasks at once

Schedule and Related Information:

Work schedule is Monday through Friday no Weekends

Travel to other locations may be occasionally necessary

Benefits:

Health

Dental

Vision

Life

Short term/Long term

Personal Time Off (PTO)

401k

Flexible spending account

Majors holidays paid

Minimum Qualifications:

High School Diploma or Equivalent