Assistant Client Relationship Manager

Assistant Client Relations Manager

Location: New York, New York

Compensation: $63,000- 65,000/year

We're looking for a people-first leader who can bring operational excellence, client-facing polish, and team development skills to a fast-paced, high-touch environment. As an Assistant Client Relations Manager, you'll play a key role in overseeing on-site operations, enhancing client experiences, and supporting a team of 15 across multiple locations.

You'll serve as a trusted partner to our clients, ensuring smooth day-to-day service delivery, uncovering areas for process improvement, and helping to drive revenue and retention. Reporting to the Client Relations Manager or Director, this role is ideal for someone who thrives in dynamic environments, takes initiative, and knows how to make both clients and teams feel supported.

What You'll Do

Act as the primary liaison between clients and internal teams, resolving issues and identifying improvement opportunities

Ensure workspaces are client-ready with appropriate signage, clean presentation, and an elevated experience

Manage a wide range of office services: mail, print, meeting support, AV, facilities, hospitality, and project coordination

Oversee staffing, development, and performance of a team of 15; manage hiring, feedback, and coaching

Monitor KPIs, SLAs, and financial goals to meet business objectives

Collaborate with senior leadership to drive strategic initiatives and client success

Lead quality control and customer satisfaction efforts through regular floor tours and client check-ins What We're Looking For

3-5 years in a client-facing operations or office services leadership role

Experience in office operations, facilities, or hospitality, ideally in a corporate or legal setting

Strong Microsoft Office skills and comfort using tech-based workflow tools

Exceptional communicator and proactive problem-solver

Able to juggle competing priorities in a high-volume, service-driven environment

A team-first mindset, with the ability to lead with empathy and accountability Perks

Competitive salary

Opportunity to manage multiple client sites

Leadership role with growth potential

Work with a company that values innovation, service, and people

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.