Practice Supervisor / Point Loma / Full Time

Description

Position: Practice Supervisor

Salary Range: $32.00 - 44.160 (Depending on Experience)

Location: Focus Health Point Loma

Schedule: Monday - Friday ( 8am - 5pm)

Overview:

Metis Practice Solutions is a professional management services organization that values caring, collaboration, and commitment to the independent medical practices in the San Diego community. We're seeking a Practice Supervisor in our medical office. Responsibilities include coordinating staff, guiding clinical practices, driving workplace procedures, conducting assessments, training, managing performance, and advising leadership.

Establish and implement effective workplace procedures

Works with Clinical Operations Manager to complete practice assessments, identifying waste, problem areas, and compliance issues, ensuring practice policies and best practices are up to industry standards and government regulations

Works with the Clinical Operations Manager to assess and develop practice growth strategies, marketing and reputation management

Supervise daily practice operations

Monitor the inventory for medications and medical equipment and organize for resupply

Recruits, interviews, and hires candidates when needed, and conducts/coordinates all new hire training and orientations.

Interact with patients and address their complaints

Coordinate/lead staff performance reviews

Collaborate with Physicians and Clinical Operations Manager to develop business strategies and patient services

Maintains practice employee records and ensures the filing system meets all required compliance standards.

Responsible for correcting and approving timecards for all practice team members.

Works with Clinical Operations Manager to uphold company policies and procedures by holding the staff accountable when violations are made.

Works with Clinical Operations Manager to develop procedures and policies relative to work performance, performance evaluations, and employee grievances.

Maintains accurate documentation of employee infractions, discipline, and coaching conversations.

Works with Clinical Operations Manager to counsel practice staff, evaluate performance, create clear plans for improvement, and schedule follow-up meetings to track overall progress.

Assures that all team members are providing good customer service consistently.

Must be able to work in different roles to cover gaps when another team member isn’t available.

Other duties as assigned

Qualifications:

High School diploma or equivalent certification (Required).

Proficiency with electronic practice management (EPM) electronic medical records(EMR). Preferably EPIC (Required).

Proficiency with Microsoft Office, specifically Excel, Outlook, and Windows (Required).

Bachelor’s Degree in Business Management or a related field preferred.

1+ years of medical office management experience preferred.

Competencies & Success Factors:

Impactful leadership style that is results-driven and values focused.

The ability to effectively manage employee performance and staffing needs.

The ability to create and communicate realistic goals and timelines.

Excellent written and verbal communication skills.

The ability to maintain a high level of confidentiality.

Problem-solving skills

Knowledge of medical terminology and HIPPA regulations.

Thorough and organized with patient information and file maintenance.

Ability to maintain a calm manner and patience when working with patients, employees, and physicians.

Ability to multitask and balance varying job duties.

Strong time management skills and ability to meet company deadlines.

High level of customer service.

Ability to work well in a team environment.

Adhere to all company policy and procedures.

Benefits:

Heath, Dental, Vision

401K

Short-term Disability and Long-term Disability

Paid Time Off and Sick Time

Pet Insurance and more!

Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.