Patient Access Representative

Job Description

Job Title: Patient Access Specialist

Location: Manhattan, NY

Schedule: Monday-Friday, 9:00 AM-5:00 PM or 9:30 AM-5:30 PM

Training: Initial Epic training during the first week (8:00 AM-4:00 PM)

Overview:

The Patient Access Specialist is a highly visible, front-facing role responsible for the reception of patients, families, and healthcare providers. As a key representative of the organization, this position requires expertise in customer service, registration, scheduling, insurance verification, and adherence to Standards of Care. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional service.

Key Responsibilities:

Deliver outstanding customer service to patients, families, and healthcare professionals

Prioritize patient flow to ensure timely and efficient check-in/check-out processes

Verify insurance coverage and obtain benefits; follow up on authorizations when needed

Triage and respond to incoming phone calls; schedule patient appointments

Interview patients to collect demographic, personal, and medical history information

Collect co-pays and other payments; scan and manage patient documentation in the system

Address and resolve patient, visitor, and customer inquiries

Perform additional related duties as assigned

Required Qualifications:

High school diploma or GED (required)

Minimum of 2 years' experience in a healthcare or customer service role

Strong working knowledge of healthcare systems and insurance processes

Preferred Qualifications:

Bachelor's degree

Experience using Epic or similar EHR systems

Familiarity with medical terminology

Strong written and verbal communication skills

Proven ability to multitask and work collaboratively in a team environment

Demonstrated ability to calculate payments, including basic arithmetic and percentages

Positive attitude and professional demeanor

Why Join Us?

This position is an excellent opportunity for a motivated, service-oriented individual who is passionate about patient care and healthcare operations. You'll be an integral part of the patient experience, contributing directly to quality care and service excellence.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Full-time