IT Helpdesk

Job Description

A local client seeking a proactive and technically skilled IT Specialist / Help Desk professional to join our team in Hayward, CA. In this role, you will be the first point of contact for technical support within the organization, working closely with external IT consultants to ensure smooth and secure operation of all IT systems. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional user support.

Key Responsibilities:

-Technical Support: Provide timely and effective support to end-users via phone, email, and chat for hardware, software, network, and mobile device issues.

-Troubleshooting: Diagnose and resolve technical problems, both remotely and on-site, identifying root causes and implementing solutions.

-Help Desk Management: Monitor and document support tickets, ensuring accurate records and timely resolution in collaboration with IT consultants.

-System Maintenance: Assist with routine maintenance, including software updates, backups, and security patches.

-User Training: Conduct training sessions and provide guidance on software use, IT policies, and security best practices.

-Hardware & Software Deployment: Support the setup and configuration of new systems and upgrades for employees.

-Network Support: Assist in resolving network connectivity issues and support basic network administration tasks.

-Documentation: Maintain technical documentation, FAQs, and knowledge base articles to support end-user self-service.

-Asset Management: Track IT assets, manage inventory, and ensure compliance with software licensing.

Qualifications:

-Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

-Minimum 2 years of experience in a help desk or technical support role.

-At least 2 years of hands-on experience with server administration.

-Strong knowledge of Windows OS, MS Office 365, networking fundamentals, and VoIP systems.

-Familiarity with help desk ticketing systems and remote support tools.

-Excellent problem-solving and multitasking abilities.

-Strong communication skills with a customer-first mindset.

-Detail-oriented with strong organizational and documentation skills.

Be sure to apple today!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Full-time