Customer Support Representative (CSR)

Job Description

NE is searching for a Customer Service Representative to join our team. The Customer Service Representative will use their outgoing personality, eagerness to learn, natural enthusiasm and service experience to assist the on-site event marketing and advertising team with all tasks involved in developing and executing our overall client marketing efforts. We are the liaison between clients and the community, building the bridge to generate customer retention, customer engagement and customer acquisition. Relationship-building between yourself and customers is a key part of this role.

Customer Service Representative Responsibilities:

Execute sales and marketing advertising plans and operational functions to company standards

Participate in product/service knowledge training on behalf of management

Execute sales presentation directives and standards to team members

Assist customers with any questions they may have in regards to the client, their products and their services offered

Gain knowledge of marketing and branding strategy of all new clients the company acquires.

Ensure highest level of sales and customer service resulting in increased productivity and achieving goals

Assist the sales manager and advertising teams with any day to day administrative support as requiresCustomer Service Representative Qualifications:

Proven ability to set and achieve goals

Competitive drive and confidence to succeed in a company

Demonstrated ability to develop relationships with customers and coworkers

Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment

Ability to quickly learn new procedures and processes

Strong organizational and follow-through skills

Excellent communication, interpersonal skills and advertising

High level of ownership, accountability and initiativeConsumer Sales Representative Benefits:

Opportunities for career advancement within any and all departments

Comprehensive suite of benefits provided a-la-carte and 401K retirement plans

Ongoing training and professional development

Supportive and collaborative work environment

Competitive commission pay ratesNE is an equal opportunity employer and is committed to fostering diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply. This position is a local position and requires in office training daily. Therefore, remote positions are not available at this time. By applying, you give permission for us to contact you regarding employment and interview opportunities and you can opt out at any time.

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Full-time