Business System Analyst

Job Description

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Salary: $80,000 - $100,000

Position Purpose

The goal of this position is to support the Assistant Vice President, Operations Support, in identifying, planning, and executing plans and solutions to improve service levels and operational efficiencies via process or technology change, resolve ad hoc system operational issues, and produce system, procedural, and related documentation and artifacts.

Duties and Responsibilities

Come to be a business systems subject matter expert by understanding and staying well-informed of operational procedures and business use cases for system functions.

Continuously search for and identify opportunities for improvement in efficiencies and/or cost reductions via process or technology change.

Consult or collaborate with executives and managers to develop, implement and manage system and process change throughout operations.

Participates in pre-deployment testing and post-deployment implementation and monitoring of newly developed system features.

Document current and new system processes and workflows.

Monitor system performance and identify opportunities for ongoing optimization.

Support daily operations by resolving timely, accurately, efficiently and completely day-to-day operational system and data issues.

Support new client implementation process and knowledge management activities by creating and revising effective systems and procedural documentation and artifacts.

The performance of the Business Systems Analyst will be evaluated based on his/her effectiveness in meeting the following KPIs on an ongoing basis:

Innovation & Improvement Initiatives: Number of projects completed on time and within scope aiming for a compliance rate of 100%.

Project Success Rate: Effectiveness and impact of project or feature change. Stakeholder needs were met with little to no rework due to missing business requirements or processes.

Documentation: Number of documents and artifacts produced.

Issue Resolution Rate: Percentage of ad hoc system operational issues resolved independently 90% of the time.

In addition to the specific duties outlined above, every employee at Input1 is expected to demonstrate the organization's core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. These values form the foundation of our company culture and guide our interactions with clients, colleagues, and other business partners. Every employee is assessed not only on their performance in the outlined responsibilities but also on their alignment with and embodiment of these core values in their daily work.

Qualifications

To be successful in this position, the Business Systems Analyst must be able to perform each essential function. The requirements below represent the knowledge, qualifications, and competencies required for this position.

Education Requirements

4-year college degree is preferred

Experience/Knowledge

At least 5 years of previous similar work experience in IT, project management, or other related fields preferred

PMP certification preferred

Proficiency in business process modeling tools (e.g., BPMN)

Strong understanding of business process analysis methodologies

Basic knowledge of SQL or other data querying languages preferred

Experience working with various software applications and systems (e.g., ERP, CRM)

Physical Requirements

Sitting: Ability to sit for extended periods, often up to 8 hours a day, since most of the work is performed at a desk using a computer.

Typing and Computer Use: Frequent use of a computer keyboard and mouse. This requires good hand-eye coordination, manual dexterity, and the ability to type quickly and accurately.

Vision: Ability to read and interpret data on a computer screen, including reading small print, using a computer monitor for extended periods.

Competencies

Project Management:

Manage projects effectively by creating realistic timelines, managing resources efficiently, ensure project milestones are met on time and within scope

Meet the needs of stakeholders

Analytical & System Thinking:

Connect disparate information among business needs, systems, and human capital, among others

Translate data insights into actionable recommendations for improving processes

Technical Proficiency:

Data-driven with the ability to adapt to emerging technologies

Create best practices for using specific tools or technologies to optimize workflow and ensure efficient task completion

Problem-Solving:

Identify root causes of operational issues and develop practical solutions

Adapt existing processes or consider new technologies and explore innovative solutions

Results Orientated:

Ensure that proposed system improvements or implementations directly address operational challenges and contribute to the organization’s overall objectives

Deliver impactful results that align with the organization

Communication:

Effectively communicate complex technical concepts to a non-technical audience

Translate data findings into actionable insights that can be used to improve operational processes or inform system design decisions

Facilitate discussions and manage expectations throughout the project lifecycle

Collaboration:

Work effectively with cross-functional teams to achieve common goals

Demonstrate and discuss system changes or ideas with both internal and external stakeholders with ease

Flexibility and Adaptability:

Embrace change and readily learn new technologies and processes

Adapt to changing business requirements and priorities as they evolve

Accuracy and Attention to Detail:

Maintain accuracy throughout the system analysis, design, and implementation phases

Document clear and concise business and system requirements and identify potential issues accuratelyCompany Description

For more than 30 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry.

Input 1's P&C billing solutions help insurance carriers with tailored offerings at a lower cost and with a shorter implementation timeline than when internal IT resources are used. Input's premium finance outsourcing helps banks, insurance carriers and insurance brokers build a valuable profit center that also improves service levels and service options for the customer.

Input 1's premium finance and warranty software solutions have a very broad application in the insurance financing space. Our systems are used by the largest premium finance companies in the United States as well as smaller boutique agent-owned finance businesses. In total, Input's systems help manage over 1 million policyholder accounts every year.

Input 1 is unique because we use the very software that we distribute to the marketplace. In fact, our Business Process Outsourcing Service Center handles over 175,000 accounts per year, representing over half a billion in property and casualty premiums. This all results in our customers having a business partner with unequaled capability and know-how in the marketplace.

Full-time