Team Leader (Part-Time)

Job Description

Guest Service Team Leader /Part time / Evening and weekends availability required

Multiple venue locations:

United Center

Rate Field

General Responsibilities:

Provide guests with a safe, comfortable, and enjoyable environment to view events at the United Center and Rate Field through knowledge of available guest services and facility familiarization. Provide supervision, support, and motivation to an event team of 20-25 Guest Service Representatives during events.

Demonstrated Skills:

Ability to follow directions

Ability to give direction to team members in a clear and understandable manner

Ability multitask and make decisions using sound judgement

Consistent high level of customer service in a fast-paced environment

Approachable, friendly, and articulate

Self-motivator with a positive attitude

Ability to work effectively on a team

Ability to adhere to scheduling methods and procedures

Punctual, proactive, and accountable

Essential Duties:

Promote family atmosphere, guest enjoyment and safety

Motivate and coach event staff to fulfill job responsibilities

Assist the manager on duty in the resolution of guest concerns

Knowledge of all venue amenities/services provided, the venue policies/procedures including evacuation

Knowledge of company policies and procedures

Communicate event and staff activity to manager on duty

Provide company reports and documents regarding incidents when necessary

Assign company equipment or keys when needed to employee for a designated area

Assist in the administration of ongoing Guest Service department training including AYS New Hire Orientation

Actively participation in company and facility incentive and reward programs

Actively promote company values, including equality, diversity, and inclusion

Miscellaneous operational (day of event) duties as directed

Qualifications:

To perform the job successfully, the Team Leader must be able to perform each essential duty satisfactorily.

Must be 20 years of age or older

Must have a minimum of 2 years of supervisory experience

Must have a minimum of 2 years of direct customer service experience

Must have excellent leadership and team management skills

Must be energetic and willing to motivate event staff

Must be available to work evening and weekend hours. Report times typically start at 4:30pm on weekdays and any time on weekend days.

Must be able to stand and walk for a minimum of 5 hours

Ability to lift up to 25 lbs

Must be punctual and able to comply with attendance standards

Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Ability to work both locations (United Center & Guaranteed Rate Field)

Additional Information:

Starting Pay Rate = $19.50 per hour

Average hours will not exceed 20 hours per week

Average work hours will not exceed 1000 hours per calendar year

The individual may be required to sit or walk up to 2/3 of the work shift

The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift

The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift

The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Part-time