Customer Service Rep

Job Description

(DIY) Tool Manufacturer is looking for a Customer Service Representative to join their busy team.

Summary:

The Customer Service Representative will provide product information and resolve any issues that customers face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

- Maintain working knowledge of products.

- Research and resolve all customer issues with professionalism and efficiency.

- Enter customer orders received via e-mail, fax or phone.

- Check Inventory before committing to order deliveries.

- Quote prices and delivery dates.

- Follow up with warehouse to make sure shipments are going out on time.

- Process returns (RMA’s) on damaged goods.

Experience, Skills, Education and Abilities:

- 2 years of customer service experience (manufacturing or similar environment)

- Customer driven and focused

- Excellent communication skills (written and verbal)

- Microsoft Office (Word, Excel and Outlook)

- Ability to solve problems and multitask

- Professional demeanor with a positive attitude

- Ability to work in a team environment

- Some college a plus

Team atmosphere, excellent benefits, room for advancement, very stable companyCompany Description

System One, the recruiting company for this client is a leader in staffing solutions and recruiting. Our team has collectively over 75 years of recruiting expertise. System One has national exposure with over 50 offices and clients in every state.

Each year, we place thousands of professionals in contract and direct hire roles with the nations top employers. Our recruiters have years of experience in professional, industrial and technical environments; thus, we have the contacts, experience and resources to make great career matches.

Full-time