Front Desk Agent

Job Description

Job Type: Full-Time Part-Time

Shift: Morning / Evening / Weekend availability required

About Us:

DoubleTree by Hilton Wilmington – Legal District is a proud part of the Garnet Hotels portfolio. We pride ourselves on providing warm hospitality and exceptional guest service in the heart of downtown Wilmington.

Why Join Us:

Competitive pay

Travel and stay benefits at Hilton properties

Positive, team-oriented work culture

Opportunities for growth and development

Job Summary:

As a Front Desk Agent, you will be the face of the hotel, providing warm, efficient, and friendly service to all guests during check-in, check-out, and throughout their stay.

Key Responsibilities:

Greet and check in guests in a friendly and professional manner

Handle guest requests, inquiries, and complaints promptly

Process payments and room charges accurately

Provide information about hotel amenities and local attractions

Maintain a clean and organized front desk area

Communicate effectively with housekeeping and maintenance departments

Requirements:

Previous front desk or customer service experience preferred

Familiarity with hotel software (ONQ experience a plus)

Excellent communication and problem-solving skills

Ability to work flexible hours including weekends and holidays

High school diploma or equivalent

Submit your resume and availability. We look forward to welcoming a new member to our DoubleTree family!

Full-time