CSR - Customer Service Representative

Job Description

Are you looking for a position where your outgoing personality can shine? If so, we have the perfect job for you.

About the Role:

As a key team member, you will often be our organization's first point of contact, making it essential to leave a positive and lasting impression. Your primary responsibilities will include direct customer phone, text, and email interaction. Since we do not use scripts, you will need to listen attentively, think critically, and guide customers to the support they need. We are looking for someone with exceptional phone etiquette, the ability to convey confidence, and a positive personality.

This is not a receptionist or sales position; our customer service role is integral to our marketing team. You will be expected to contribute ideas and opinions to aid in the overall growth of our organization. We are looking for someone who has experience providing creative solutions to provide an incredible customer journey with us.

We are busy! This position requires punctuality and a strong work ethic.

Location:

While we are a flexible employer, this full-time position requires working on-site at our office. It is not a remote position.

To be considered candidates must live within a 20-minute commute from our office.

Growth Opportunities:

Customer Service is historically a great entry point to work with us. Join us and be part of something great, with plenty of opportunities for professional development and career advancement.

Qualifications and Skills:

Entrepreneurial spirit

Strong verbal communication skills

Enjoy speaking on the phone

Ability to think on your feet and handle unscripted interactions

Proficiency in Microsoft Office products, including Excel and Outlook

Ability to pass a background check

Benefits:

We take care of our team and strive to be a responsible employer. Our benefits include:

Competitive pay

Casual work environment

Paid holidays

Paid vacation days

Healthcare, vision, and dental benefits

401K matching

Job Type: Full-time

Salary: Competitive

Experience:

Call Center: 1 year+ (Preferred)

Customer Service: 1 year+ (Preferred)

Job Duties:

Answer incoming customer inquiries via phone, email, and SMS

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening and guiding the call to a successful conclusion

Collaborate with team members and contribute to a supportive work environment

Full-time