IT Systems Analyst - ServiceNow

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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IT Systems Analyst - ServiceNow

PRIMARY PURPOSE: To assist with review, analysis and documentation of requirements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assist with the requirements gathering efforts for projects; works with other systems analysts and project manager throughout the project.

Works to identify and understand stakeholders; may initiate and/or facilitate meetings and discussions with stakeholders as appropriate.

Works with project managers, project requestors, operations, business/systems representatives, IT representatives and clients to ensure complete understanding of software requirements.

May produce project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames and other documentation as required using standard templates or work with a more senior level systems analyst.

Meets deadlines and manages work to timelines.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.

QUALIFICATIONS

Bachelor's degree required, major in computer science field preferred.

Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements strongly preferred.

1+ years of ServiceNow platform experience with a comprehensive understanding of the product suite

Certified System Administrator (CSA) preferred

Experience with additional process areas outside of ITSM a plus

ITIL Foundation Certification preferred

Ability to lead meetings, and conduct calls with stakeholders from all levels within the organization as a representative of the ServiceNow platform and team

Experience with Agile Methodology and working in a remote environment

Strong knowledge of third-party administration/claims management business and technology

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Self-motivated

Ability to work in a team environment

Ability and willingness to take initiative

Ability to meet or exceed Performance Competencies

Education & Licensing

Bachelor's degree requested; major in computer science field preferred.

Experience

Four (4) years of related experience or equivalent combination of experience and education required. Experience in claims management processes and system requirements preferred.

Skills & Knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Good interpersonal skills

Good negotiation skills

Ability and willingness to take initiative

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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