Customer Service Representative/CSR

Job Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

Envirep, a Division of Cummins-Wagner, is seeking a Customer Service Representative at our Camp Hill, Pennsylvania location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment.

Job Title: Customer Service Representative

Salary Range: $25.00-$30.00 per hour

Department: Rochester Inside Sales

Location: Camp Hill, Pennsylvania

Reports To: Branch Manager

Job Overview:

The Customer Service Representative (CSR) provides direct support to customers and the Sales Department. The CSR plays a key role in a dynamic work environment to include quotation preparation, order entry, data tracking/reporting, and various other administrative functions. This position requires an administrative professional with a high degree of computer proficiency who is motivated, flexible, and eager to support customers and coworkers.

Our most successful Customer Service Representatives:

Possesses superior communication and organizational skills

Exhibit goal-oriented behaviors and time management principles

Apply extensive attention to detail to all tasks

Exude a customer-focused attitude

Have the ability to resolve problems as they arise

Experience and proficiency using Windows-based programs

Possess a High School Diploma or equivalent

Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility:

Responsibilities include, but are not limited to, assisting customers with parts identification, providing accurate quotations, and entering/following up on purchase orders to ensure complete customer satisfaction. Specific roles and responsibilities of the CSR include:

Timely and accurate parts identification, quotation, and entry of parts to customers using internal and external business systems

Accurately prepare and process sales quotations, purchase orders, and invoices.

Coordinate with suppliers and manufacturers to gather product information, pricing, and availability.

Maintain and update customer records within our CRM system for accurate record-keeping.

Perform order entry and manage credit memos and RMAs.

Work with manufacturers to expedite orders as needed.

Support the sales team with order tracking, delivery schedules, and follow-up on customer requests.

Provide product information, technical support, and recommendations to customers.

Collaborate with marketing to develop sales materials and promotional campaigns.

Address and resolve customer concerns to ensure a positive experience.

Assist with other administrative tasks to support sales and service departments.

Additional tasks as assigned by management.

Perform all other duties as assigned

Cummins-Wagner Competitive benefits package:

Employee Stock Ownership Program

Bonus Program

Tuition and Certification Fee Assistance

401k Match

Flexible Spending Account

Comprehensive Health Insurance

Life Insurance

Short & Long-Term Disability Insurance

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, age, handicap, religion, national origin, veteran status, or any other basis prohibited by applicable law.

Cummins-Wagner is a 100% Employee Owned Company.

Full-time