CSR - Customer Service Representative

Job Description

Jumpstart your career and join the #1 Home Service Company in Northeast, Ohio!

Your Role

We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

We are looking for someone that is open to work between the hours of 10am - 6pm Monday-Friday. The schedule may vary with notice. We are open to Full time or Part Time with alternating Saturdays being mandatory. When you work a Saturday, you can choose your day off during the week!

Responsibilities

Convert incoming customer calls into booked service appointments.

Deliver call scripts with an authentic cadence; be clear, compelling and personable.

Respond to customer requests, resolving issues and promoting the brand.

Be professional and establish customer rapport, encouraging repeat business.

Participate in training to boost booked calls and practice outbound calling.

Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Maintain and update customer database with complete and accurate information.

Requirements

Proven track record in customer service.

IT competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust and demonstrate empathy.

Passionate about WyattWorks Plumbing and loves the brand.

Bachelor degree or equivalent is a plus.

Engaging personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

Highly motivated, flexible and great attitude on life.

What we offer

Medical insurance premium 100% paid for employee and family

Retirement plan with company match

Paid holidays and vacation time

Ongoing Nexstar training and support

No “On Call”

State of the art shop and office

Weekly/Monthly incentives

Weekly breakfast

What we ask for

Follow our 5 Core Values

Team Player

Goal driven

A Consider it Done attitude

Sense of Urgency

Do what is right

Part-time