Manager of Replacement Operations and Training

Job Title: Manager of Lighting Replacement Operations and Training

Position Summary: The Manager of Lighting Replacement Operations and Training is responsible for overseeing all aspects of lighting replacement projects across multiple locations. This role involves supervising field operations, coordinating with internal and external stakeholders, managing project timelines and budgets, and developing training programs to ensure field teams are equipped with the necessary skills and knowledge. The manager ensures high-quality, efficient, and safe installation of light poles, with a strong focus on quality and client satisfaction.

Key Responsibilities:

Operations Management:

Plan, schedule, and manage lighting replacement projects from inception to completion.

Coordinate materials, equipment, and labor for on-time, on-budget delivery.

Monitor field operations to ensure safety standards, quality control, and compliance with local codes and regulations.

Conduct site visits and inspections to verify progress and resolve any issues.

Team Leadership and Supervision:

Lead, mentor, and manage a team of supervisors, technicians, subcontractors, and support staff.

Assign work, provide performance feedback, and develop individual improvement plans.

Oversee hiring, onboarding, and workforce planning for operational staff.

Training & Development:

Design and deliver comprehensive training programs for lighting replacement technicians, focusing on safety, installation best practices, and quality.

Develop standard operating procedures and training materials, including manuals, videos, and workshops.

Evaluate training effectiveness and continuously update programs based on new technologies and field feedback.

Client & Stakeholder Communication:

Serve as the primary point of contact for clients regarding project progress and performance.

Provide regular updates, reports, and presentations to stakeholders.

Resolve client concerns or complaints in a timely and professional manner.

Project Administration & Reporting:

Maintain accurate records of project timelines, resource use, and budget adherence.

Analyze project data to identify trends and areas for improvement.

Prepare performance reports for senior management.

Qualifications:

Bachelor’s degree in Construction Management, Facilities Management, or a related field (or equivalent experience).

Minimum of 5 years of experience in operations management, preferably in lighting or electrical services.

Project management certification a plus.

Proven experience design, development and delivery of training programs.

Strong understanding of light pole installation, quality standards and safety concerns.

Level II VT and MT preferred.

Strong team development and coaching skills required.

Analytical and problem solving skills required.

Customer service orientation.

Excellent leadership, organizational, and communication skills.

Ability to travel to various job sites as needed.

OSHA 10 certification.

Proficient in Microsoft Office products.

Physical Requirements:

Ability to stand, walk, and move around job sites for extended periods.

Occasional lifting and carrying of materials or equipment up to 50 pounds.

Ability to climb ladders, use lifts, and work at heights when inspecting installations or training staff.

Manual dexterity sufficient to operate tools, computers, and other office and field equipment.

Ability to drive to various job sites, sometimes over long distances.

Tolerance for working in various environments (indoors/outdoors, variable temperatures, low light areas).

Mental Requirements:

Strong problem-solving skills and the ability to assess and resolve field-related issues quickly.

High attention to detail to ensure compliance with safety standards, training accuracy, and installation quality.

Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

Strong organizational and time management skills to plan and execute training and operational tasks effectively.

Clear communication skills for conveying complex technical information to both technical and non-technical team members.

Emotional intelligence and leadership skills to mentor team members and handle interpersonal challenges.

Capacity for critical thinking and continuous improvement, especially in optimizing operations and training approaches.

Pay Range: $90-115,000

Note: The above job description is a general overview of the responsibilities and requirements typically associated with the role of Manager of Replacement Operations and Training. The specific duties and requirements may vary depending on organizational requirements and industry standards.

Exo is committed to equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status or any other basis protected by applicable federal, state or local law.