Systems Engineer

Location: Harrisburg, PA and surrounding area

Position Type: Hybrid - Onsite as needed

Contract Length: 6 months, Contract to Hire

US Citizen or Permanent Resident only

The Systems Engineer is responsible for all onsite and remote consulting, service and support as well as implementation, maintaining the design and integrity of the network, infrastructure, security, applications and projects. This relates to all technology, to include: Cloud, network, servers, computers, mobile devices, firewalls, switching, SAN’s, wireless, remote access, active directory, data, backup and recovery, 3rd party vendors, custom software and services such as Exchange, SharePoint, SQL, etc.

Required Skills:

5+ years hands-on experience in an Active Directory, Azure and associated Windows Server platforms as this person will be a key leader, designer and implementer

Professional IT Certifications, such as: Associates degree or equivalent experience, Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP

Experience with advanced server technologies including — VMware, Hyper-V, VDI, SAN’s, SQL, Citrix, Terminal Services

Interpersonal skills: such as phone skills, communication skills, active listening and excellent customer service skills and organization skills are a must

Experience with Firewall configuration of Cisco, Meraki, Fortinet and SonicWALL

Experience on VLAN’s, Hardware and Software VPN, Managed Switches, Routers and acceptable configurations

Network security, intrusion detection, penetration testing, firewall and assessments

Experience with Cabling standards, fiber and wireless

Self-motivated with the ability to work in a fast-moving environment

Must be a positive team member, common sense, excellent client interaction skills, self-motivated, possessing honesty and integrityDuties and Responsibilities:

IT consulting and support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware

Microsoft Azure, Intune, Entra and 365 implementations.

Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

Engineer and implement system solutions for customers using technologies that meet their needs

Implement and support disaster recovery solutions

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Remote access solution implementation and support: VPN, Terminal Services, and Citrix

System documentation and consulting services to include system reviews and recommendations

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesAdditional Duties and Responsibilities:

Demonstrate and communicate value with every client interaction

Improve customer service, perception, and satisfaction

Ability to work in a team and communicate effectively

Escalate service issues that cannot be completed within agreed service levels

Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.

Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

Develop in-depth knowledge of the service catalog and how it relates to customer’s needs

Document internal processes and procedures related to duties and responsibilities

Responsible for managing tickets and entering time and expenses in ConnectWise as it occurs

Work through a daily schedule in ConnectWise that has been established through the dispatch process

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry