Business Process Analyst / MOCI Specialist

Job Description

Job Summary:

We are seeking a proactive and detail-oriented Business Process Analyst / MOCI Specialist to support cross-functional teams in improving business processes, testing implementations, managing data, and enhancing user experiences. In this hybrid role, you'll work closely with internal customers, product owners, developers, and UX teams onsite 4 days per week with 1 day of remote flexibility. This is an excellent opportunity for someone who thrives in a collaborative environment and enjoys driving projects that impact multiple teams and departments.

Key Responsibilities:

Lead cross-product User Acceptance Testing (UAT) and serve as a consultant on automated test scenarios

Collaborate with stakeholders to manage implementations and define data needs

Assist with UX mockups, audit reporting, and system security tasks

Develop and maintain reliable test data for various consumers

Analyze user feedback to continuously improve automated and integration testing

Deliver training to users on new features and complex system functionality

Contribute to strategic objectives that enhance business growth and customer satisfaction

Monitor project status, communicate updates with leadership, and ensure alignment with business goals

Qualifications:

2+ years of experience collaborating with diverse user groups across departments

Proficient in writing queries and using tools like SQL, Python, DataBricks, Tableau, etc.

Strong communication skills including virtual training, test writing, email, and Microsoft Office

Project coordination experience in small-scale, cross-disciplinary projects

Highly organized, self-motivated, and customer-focused

Excellent interpersonal, negotiation, and conflict resolution skills

Ability to adapt to flexible work hours for global team collaboration

Fluent in English with advanced verbal and written communication skills

Willingness to travel up to 10%, domestically and internationally

Preferred Qualifications:

Deep knowledge of MOCI and related integrations

Familiarity with multicultural team dynamics

Experience with Microsoft SharePoint

Understanding of Enterprise Product Delivery Process (EPDP)

Take the Next Step:

Full-time

Hybrid remote