Systems Administrator

Job Description

The Systems Administrator reports to the IT Manager and is responsible for all functions related to day-to-day systems management, applications support, and IT projects. This position assists the IT Department as a whole and the Senior Systems Engineer and IT Manager in particular with implementing various facets of many IT projects. This position is responsible for installation, configuration, and maintenance for all Firm systems and software. Analyzes and resolves problems associated with applications and ensures scalability and appropriate integration with other systems. Troubleshoots network access problems. Responsible for daily tasks associated with site disaster recovery (disk and tape backups, data retention, etc.). Ensures software is updated to meet organizational needs.

Essential Job Functions

Installing and configuring software

Patching operating systems and software

Working in and maintaining systems in virtual environments

Documenting various aspects of systems administration

Maintaining hardware and software database information

Evaluating new software

Automating tasks

Monitoring systems

Troubleshooting problems

Maintaining system backups

Maintaining security systems

Enforcing firm polices

Providing advanced support to the Helpdesk and Business Systems Analyst roles as needed

Manage MS365 Tenant including Licenses

Manage AD/User Accounts

Exchange Administration

MS Teams Administration

Security Administration: Wincast, Zscaler, CrowdStrike

Secondary Job Functions

Communicate and interact with internal and external clients while providing superior customer service

Attend continuing education opportunities relative to individual and organizational needs

Contribute to a positive work environment by supporting teammates and the Firm’s organizational goals

Prepare reports, projects, and duties as may be assigned.

Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks.

A wide degree of creativity and latitude is expected.

Competencies

I. Chargeable Hours/Productivity

Time Management: Prioritizes work and meets deadlines; seeks to implement efficient processes; delegates as needed.

Hours Worked: Puts in more hours when workload is heavier; enters time in Practice regularly; effectively balances work, community, family and personal commitments.

Project Management: Is a competent project manager – can plan, manage and deliver quality service on time and within budget; produces a reasonable volume of quality work; able to manage multiple assignments/projects; accepts, prioritizes, and completes special projects as assigned.

II. Technical Knowledge

Work Quality: Produces work that is accurate and thorough; takes ownership of job responsibilities; balances attention to detail with need for productivity.

Professionalism in Area of Specialization: Has a thorough knowledge and application of relevant professional standards, emerging laws and regulations, and prevailing trends; able to take a strategic view.

Ability to Leverage Technology: Fully utilizes technology resources to improve efficiency; demonstrates proficiency in the use of any software or hardware; makes use of external classes to improve technological proficiency.

Continuing Education: Stays abreast of news related to area of specialization and general business and economic outlook.

III. Client Service

Initiative: Displays excellent consulting skills – understands internal client requirements, looks for ways to do more than is strictly necessary; sees a need and takes appropriate action without being prompted or reminded; proactively recommends process improvements or solutions to problems.

Internal Client Relationships: Demonstrates an understanding of the Firm structure, our people, and the services they provide; develops a network of resources within the Firm; maintains confidentiality and practices discretion; portrays professionalism and is courteous in dealing with KS personnel.

IV. People Development/Teamwork

Teamwork: Treats others with respect and dignity; shares knowledge with team members; deals effectively with difficult interpersonal situations; is a valued contributor or leader of team projects.

Communication Skills: Expresses complex information and concepts with conciseness and clarity when writing and speaking; able to synthesize and analyze data from a variety of sources and provide accurate reports; is a professional, articulate and influential presenter; has highly effective negotiation skills.

Knowledge-sharing and Training: Advises and coaches team members and other KS personnel; shares relevant information with team in order to promote effectiveness. Shares knowledge through group training on new trends, creating stretch exercises, changes in the law and developing individuals on the team by continuing education or training sessions.

Leadership Skills: Participates in the Mentoring program; seeks out and objectively considers others’ professional criticism or evaluation; volunteers to lead project teams; utilizes internal training classes to improve leadership skills; recognizes the achievements of peers one-on-one, in meetings, or through viDesktop.

Firm Policies and Procedures: Understands Firm policies (HR, departmental, etc.) and communicates to staff; conducts timely and helpful Game Plan meetings; regularly provides recognition and encouragement to team members

Minimum Qualifications

Knowledge of:

Windows server 2012 – 2025 operating systems

Windows Active Directory and related infrastructure services

VMWare vSphere

Microsoft Azure

Microsoft O365

Cisco IOS

Cyber Security Concepts

Windows Server Services (File, Print, DHCP, RDS, WSUS, SQUL)

Windows 365 services (Exchange Online, inTune, AAD)

Skilled in:

Software systems administration

Learning New Technology

Troubleshooting Complex Problems

Communicating clear, documented resolutions for applications and systems issues

Monitoring and managing applications of all types including productivity and security solutions

Managing multiple projects simultaneously

Ability to:

Work beyond normal business hours as required, particularly during Busy Season

Think creatively and with latitude to solve systems issues

Support and solicit input from team members at all levels within the organization

Effectively communicate relevant IT-related information to organization’s staff and leadership team

Handle difficult personnel situations

Promote the company and build relationships through networking opportunities

Full-time