Senior Business Systems Administrator, CRM

Job Description

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

Crusoe is seeking a Senior Business Systems Administrator to lead the configuration, optimization, and daily administration of our key Customer Relationship Management platforms, including Salesforce, HubSpot, Zendesk, and Gainsight. In this role, you'll work closely with internal teams across Sales, Marketing, and Customer Success to ensure scalable, user-friendly systems that drive go-to-market success.

This is a hands-on role that requires both technical expertise and strong stakeholder engagement. You will be a system owner and trusted partner, driving improvements that make our revenue teams more effective and our customer data more actionable.

What You'll Be Working On:

CRM Administration: Maintain stability, data integrity, and performance across all CRM systems, including Salesforce and HubSpot.

Technical Support & Issue Resolution: Manage system requests and tickets, resolve bugs, and process user access and configuration changes.

Stakeholder Partnership: Engage with Sales, Marketing, and Customer Success to identify process gaps and translate needs into scalable solutions.

Customization & Enhancements: Design and implement platform customizations and automation workflows that align with business needs.

Documentation & Training: Create and maintain system documentation, process diagrams, and user training content to promote adoption and best practices.

System Upgrades: Manage CRM release cycles—review new features, coordinate testing, and deploy updates into production.

Integration Support: Partner with cross-functional teams to support integrations between CRM and other business systems such as ERP and Marketing Automation.

Performance Tracking: Monitor and report on CRM OKRs and ensure system health metrics are aligned with business goals.

Best Practices: Stay up-to-date on CRM trends, tools, and certifications to inform platform decisions.

What You'll Bring to the Team:

5+ years of experience as a Business Systems Administrator or in a similar systems-focused role

3+ years of hands-on experience with CRM platforms (Salesforce, HubSpot, etc.)

Strong understanding of CRM processes: lead, opportunity, contact, and account management

Experience managing data integrity, system upgrades, and platform integrations

Excellent communication skills—able to work across teams and explain technical concepts simply

Self-starter who thrives in fast-paced environments and adapts quickly to changing priorities

Experience with ticketing tools (e.g., Jira) and documentation platforms

Salesforce Administrator certification is a plus

Benefits:

Hybrid work schedule

Industry competitive pay

Restricted Stock Units in a fast growing, well-funded technology company

Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

Employer contributions to HSA accounts

Paid Parental Leave

Paid life insurance, short-term and long-term disability

Teladoc

401(k) with a 100% match up to 4% of salary

Generous paid time off and holiday schedule

Cell phone reimbursement

Tuition reimbursement

Subscription to the Calm app

MetLife Legal

Company paid commuter benefit; $200/month

Compensation Range:

Compensation will be paid in the range of $155,000 – $185,000 per year + Bonus. Restricted Stock Units are included in all offers. Final compensation is determined by a combination of factors including location, candidate experience, and alignment with internal equity and market benchmarks.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Full-time