Client Support Technician

Job Description

Job Overview

As a Client Support Technician, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients.

Responsibilities (including, but not limited to the following):

Provide client support and technical issue resolution via onsite visits to client's offices and via email and phone support

Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications

Provide training to clients in the use of our Citrix services and VPN connectivity for remote access

Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets

Manage/troubleshoot hardware issues(video cards, USB & peripheral devices and drivers)

Troubleshoot Activesync, Intune and other mobile device technologies

Publish/Manage Citrix applications

Lite Server administration

Create/Manage Active Directory accounts, groups & permissions

Install, configure & manage print queues

Manage domain services & policies

Troubleshoot DNS, DHCP and TCP/IP issues

Occasional lifting of computer hardware and related equipment (up to 25lbs)

Car travel to client offices within 60 mile radius of San Francisco and occasional travel to other West Coast cities (Portland, LA, Seattle)

Ability to commute to client site in Palo Alto and occasionally to San Francisco office and other Bay Area client sites as necessary

Skills:

Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems

Strong technical skills in the following areas:

Create/Manage Active Directory accounts, groups & permissions

Duo Security or other two factor authentication

Microsoft Exchange Administration 2007/2010/2013

Office 365

Citrix XenApp 5.0/6.5

VMware vSphere 5.0/5.5

Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)

ActiveSync, Intune and other mobile device technologies

Publish/Manage Citrix applications

Self-motivated, detail-oriented, and organized

Excellent communication (oral and written), collaboration, organizational, and presentation skills

Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)

Ability to troubleshoot Activesync, Intune and other mobile device technologies

Ability to work independently and efficiently to meet deadlines

Ability to assess and prioritize work in a fast paced environment

Ability to manage resources both laterally & vertically

Qualifications:

High school diploma or equivalent required

Bachelor's degree a plus

Technical certifications and training a plus

5 years minimum experience in a relevant field

Valid Driver's License required

Positive attitude, team player willing to take on new tasks

Proactive/flexible nature - if you see something that can be improved, suggest it

The Benefits of Working for Abacus:

Exposure to diverse array of technologies

Part of a team of experienced technicians that aim to deliver exceptional service

Competitive compensation

Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO

Opportunities to further technical education through online courses

Positive, friendly, supportive office environment

Workplace perks including healthy snacks, wellness programs, and team-building events

Salary DOE: 85-100k

Full-time