Senior Desktop Support Specialist

Title : Senior Desktop Support Specialist

Duration: 6+months

Location :Onsite(Phoenix Sky Harbor International Airport)

Job DESCRIPTION:

ABOUT THIS POSITION

The Senior Desktop Support Specialist provides technical hardware and software support of a complex nature across multiple business systems across PHX Sky Harbor. Currently there is one (1) vacancy. This position is responsible for mobile and end-user device support of the Aviation Department’s core business systems.

PRIMARY RESPONSIBILITIES

• Provide 2nd level support for Aviation Technology Desktop group primary support for the and Mobility group.

• Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.

• Maintain and reconcile monthly mobility records for all cellular lines in use and non usage.

• Maintain normal life cycle replacement of mobile devices.

• Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.

• Respond to help desk calls and trouble tickets as needed to assist team.

JOB REQUIREMENTS

• A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.

• 15 credit hours in computer science or a related field.

• An equivalent combination of related experience and education may be considered.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

• The successful candidate must pass a Federal background check.

• Only the highest qualified candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.

• Candidate should be able to safely lift 50 pounds.

• Must possess and maintain a valid Arizona driver’s license with a clean record.

• Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS – The job requirements listed above, plus:

• A bachelor’s degree in computer science, or a relevant field.

• A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.

• Proficient in Service Now helpdesk ticketing system.

• Experience in Intune and Workspace One MDM environments.

• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports

Contract