Ambulatory Quality Management Services Director - CBO TCHP Ambulatory

This position provides Director-level leadership in the design, implementation and oversight of an integrated and comprehensive performance improvement program.

The scope of the program encompasses efforts pertaining to quality/evidence-based practice, regulatory compliance inclusive of TCHHN Accountable Care Organization (ACO) and value-based care (VBC) contracts, system safety/reliability, clinical intelligence, care efficiency and patient/family centered experience.

This position is responsible to advance and sustain a culture of safety, transparency, measurement, and accountability to achieve superior outcomes.

KNOWLEDGE AND SKILLS: * Leadership and management skills.

* Strong analytical and critical thinking abilities.

* Excellent communication and interpersonal skills.

* Knowledge of quality improvement methodologies and tools.

* Ability to work collaboratively with diverse teams.

* Proficiency in data analysis and reporting.

EDUCATION: * RN or health-related baccalaureate degree * Graduate-level degree in public health/policy, health systems administration, nursing or other health-related field preferred YEARS OF EXPERIENCE: * Minimum 5 years' experience in leading quality efforts for high REQUIRED SKILLS AND KNOWLEDGE: * Conceptual and applied expertise in advanced performance improvement techniques/methodologies, organizational/change management scholarship and qualitative/quantitative measurement strategies * Engagement in national trends within the quality, patient safety, care coordination and accreditation realms * Advanced certification(s) in quality from national association(s) preferred (e.g., ASQ, NAHQ, IHI) * Ability to translate broad strategies into specific objectives and initiatives * Ability to conceptualize in unstructured, dynamic and multifaceted environments that require foresight, intuition and mature judgment * Ability to analyze complex systems and processes, synthesize relevant theories, principles and evidence and determine solutions challenging problems * Ability to communicate effectively through various medium and diverse audiences * Ability to facilitate teams and projects to accomplish objectives in a resourceful and timely manner * Ability to manage multiple projects and priorities * Ability to assimilate, assess and act upon new concepts/trends * Ability to adjusts approach to work in response to changing situations to achieve goals LICENSES REGISTRATIONS &/or CERTIFICATIONS: * Registered Nurse (RN) preferred * Other Credentials Preferred: Advanced certification(s) in quality from national association(s) preferred (e.g., ASQ, NAHQ, IHI, CPHQ) DEPARTMENTAL LEADERSHIP * Provides Director-level oversight and management for quality performance in ACO and VBC contracts, OSHA program, Patient Safety program, Clinical Onboarding and Annual Competency program, Peer Review program.

* Responsible for the achievement of departmental objectives and goals as determined by the Executive Director, Population Health and Value-Based Care * Serves as a resource to ambulatory (primary care and specialty) office teams and providers and their leadership QUALITY IMPROVEMENT * Applies key concepts and theories (human factors engineering, organizational behavior, reliability science, LEAN) in the design and approach to performance improvement * Defines, facilitates and evaluates standard work, evidence-based/industry practices and measurement methodologies * Leads care innovation and care transformation improvement initiatives * Initiates and facilitates systems and processes to achieve superior outcomes in quality, safety, service, efficiency and performance * Drives achievement of strategic quality initiatives as determined by executive leadership * Serves as a resource in system-wide efforts to advance a patient-centered culture and achievement of service excellence * Fosters and maintains collaborative relationships with the medical staff, system/entity leadership, external agencies, partnership organizations and payers * Educates and supports executive and entity leadership, medical staff and Board of Trustees regarding national trends/priorities, changes in regulations and other factors influencing the direction of quality, safety and accreditation CHANGE MANAGEMENT * Inspires stakeholders to embrace a culture of safety and aims of superior performance * Builds motivated, high-performing teams utilizing concepts of high-reliability and formal change management * Articulates a compelling vision for quality and achieves multi-stakeholder support * Negotiates diverse relationships and forges alliances in conditions of ambiguity and complexity * Serves as a passionate and credible champion of quality and patient safety FINANCIAL STEWARDSHIP * Facilitates teams/efforts in system and process redesign to drive operational excellence * Leads efforts to advance the integration of services across the ambulatory care continuum to enhance coordination of care and services * Develops and facilitates quality/safety strategies to ensure optimal reimbursement for payer/employer-based contracts and pay-for-performance program thresholds/performance expectations * Develops and operates within departmental budget, expenses, allocations