Service Advisor

Job Title Service Advisor Business Function Service Branch Name MHC Ford-El Paso Date 05-19-2025 Address 10901 Gateway Blvd West City El Paso State TX Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group.

As MHC continues to grow, we have an opening for a Service Advisor.

The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.

*Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.

Coordinates with Foremen for proper work scheduling of all shop business.

* Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.

Coordinates with Foremen for proper work scheduling of all shop business.

* Ensures customers receive the most expedient service available through questioning and understanding repair requests.

* Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.

* Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.

* Inputs repair order information to data processing system and close repair orders.

* Maintains and administers shop tool and supply requirements and status.

* Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.

* Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.) * Participates in training to stay current on technical and warranty issues.

* Assists in maintaining a clean shop and office area.

* Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE This position has been designated as a safety-sensitive position.

Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications * CDL (preferred). * Minimum 4 years' experience in related field.

* Computer experience (preferred) * Strong customer relations and communication skills.

* Good leadership abilities.

* Must have a positive can-do attitude.

Benefits * Competitive Salary * Medical, Dental and Prescription Insurance * Disability and Life Insurance * Paid Time Off program * 401k and Profit Sharing with Employer Match * Flexible Spending Account * Internal Promotion Opportunities * On the Job Training About Us MHC is an expansion of the original company, Ozark Kenworth, Inc.

Ozark Kenworth started in Springfield, Missouri, in January 1975.

Opening for business without a Parts or Service department and only three employees in a temporary facility.

From there, the company grew and expanded.

MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services.

We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled