Retail Sales Associate

We are currently looking for a Part Time 29 Retail Sales Associate to join our WinStar Retail Unit 6 team located at the WinStar Gift Shop working 12:00PM-8:00PM - Mo Tu We Th Fr.

Summary:

Greet and assists patrons in the purchasing of items available for sale, accepting cash and change. Responsible for providing the highest level of customer service.

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types

- Answers questions in a courteous and professional manner

- Partners with internal and external services as needed to ensure appropriate referral is made

- Greets and engages with a smile

- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

- Maintains general upkeep of work area and maintains a safe environment

- Maintains and promotes professionalism

- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics

- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.

* Picks up and signs for cash bank to be used on assigned shift

* Maintains purchase log of sales conducted on assigned shift to be given to Gift Shop Manager for inventory purposes

* Audits and reconciles credit card receipts, cash received, and balance cash drawer on assigned shift, and complete cash report for all cash denomination and credit card receipts

* Promotes products to increase guest satisfaction and store sales

* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel

* Assists and guides customers with purchase selection

- Engages potential customers and guides with selection and purchase decisions

- May order catolog items if not in stock

- Promotes products to increase guest satisfaction and store sales

* Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received

- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received

- Provides accurate change for cash purchases

- Processes discounts, refunds, exchanges, coupons accurately

- Balances register/terminal and completes reports for receipts, cash balance

- May perform minor trouble shooting of POS

- Maintains accurate cash count and assume responsibility for any shortages at end of shift

- May be responsible to confirm POS pricing updates

* Performs all other duties as assigned

Competencies:

Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:

Essential:

* Count lrg amts of cash by hand / with cash counting machines

* Operate point-of-sale terminal

Experience:

Essential:

* No prior experience required

Education:

Essential:

* High School, GED or Equivalent

Credentials:

Essential:

* Pass gaming background check

* Gaming license or permit as required by assigned position

Working Conditions:

Essential:

* May work where cigarette smoking occurs

* Customer service

* Fast-paced

* Retail store

* Team-oriented

* Point-of-sale equipment

* Intent to sell, increase sales, excellent service

* Pass pre-employment drug test

* Sometimes bend, kneel, stoop, push, reach

* Hand-eye coordination, reach and grasp

* Frequently lift and or carry up to 25 lbs

* Standing up to 100% of shift

* May work day shift

* May work evening shift

* Must be flexible with work schedule

* May work holidays

* May work night shift

* May work rotating shifts

* May work weekend shift