Scheduler Part-time

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Southern Arizona is the company for you.

Our Part-time Scheduler will be a vital team member in the daily operations of our company. Our Scheduler will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage, record-keeping, problem-solving, and customer service will love this job are encouraged to apply!

Why Work for Senior Helpers?

Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.

Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging

Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

General Duties and Responsibilities but not limited to:

Work schedule 3pm - 7pm Mon- Fri

Manages workload based on goals, initiative, and prioritization.

Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.

Scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.

Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.

Track and record in company software for all scheduling changes.

Audits timecards on a regular basis to ensure hours match scheduled hours.

Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

Coordinate shift back-fill activities in the event of caregiver tardiness or absences.

Act as point of contact with client family regarding schedules.

Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.

What We’re Looking For Our Scheduler to Have:

High School Diploma or equivalent (GED) is required, Associate’s degree preferred

Previous experience in customer service preferred

Minimum of one year in a staffing/scheduling/logistics position preferred

Knowledge of general home care/healthcare staffing preferred

Excellent organization and communication skills

Quick-thinking and astute decision-making skills

Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment

Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news