Service Admin Assistant

Are you looking for an exciting career with one of the largest VW stores in the Bay Area? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why Capitol Volkswagen has been a recipient of the 2018 Wolfsburg Award, 10 Years of Service Award 2008 – 2018, in addition to selling the largest number of GTI’s in Northern California.

As a Service Assistant, you will contribute to a world-class automotive retail experience by assessing guests' needs and providing support across various tasks within the service department.

What you'll be working on:

Answer incoming Service Department phones

Service appointment scheduling

Cashiering Service and Parts customers, Including taking credit cards and cash

Balancing transactions at the end of each day, including the cash drawer.

Closing completed work orders

Rental/Loaner car agent using GM software

Scanning and filing of documents

Calling guests who are overdue for service

Keeping a working inventory of office supplies

Assisting in Extended Warranty claim submissions

Scheduling guests for Smog, VIN verifications, & Weight certificates

What you need to bring to the table:

Commitment to excellent guest experience – on the phone/email, in the store, and after purchase

Valid state driver’s license and good driving record (no major violations)

X-Time and CDK experience is a plus

Availability to work evenings and weekends

Salary: $17.95 - $30.00 per hour

*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

Values-driven culture and team built on integrity, caring, performance and efficiency

Continuous career development and advancement opportunities

Comprehensive benefits package (Medical, Dental, Vision)

401k with company match

Employee Assistance Program with free telemedicine and mental health resources

Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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