Front Desk Agent - Unicoi State Park & Lodge

Job Description

*Job Summary:*

As a Front Desk Agent (Floater) at Unicoi State Park & Lodge, you will be responsible for providing exceptional customer service by assisting guests with check-in and check-out processes, handling reservations, answering phone calls, and addressing special requests. You will be expected to adhere to standard policies and procedures to ensure a seamless guest experience.

**Responsibilities:**

- Handle guest registration and room assignments, accommodating special requests whenever possible.

- Possess thorough knowledge of hotel credit and check cashing policies and procedures.

- Familiarity with hotel property, staff, and services, including hours of operation.

- Efficiently handle guest check-ins and check-outs in a professional and friendly manner.

- Develop a comprehensive understanding of room locations, types, and selling strategies.

- Execute cash handling procedures accurately.

- Understand hotel rates, discounts, and reservation procedures.

- Adhere to Lodge policies and procedures regarding grooming and safety standards.

- Maintain positive working relationships with other Lodge associates.

- Be flexible with work schedules due to the Lodge's 24/7 operations.

- Accomplish all duties and responsibilities promptly to meet company objectives.

**Qualifications:**

- Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or a suitable combination of education and experience.

- Proficiency in reading and comprehending instructions, correspondence, and memos.

- Ability to effectively communicate with customers, clients, and colleagues.

- Basic mathematical skills including addition, subtraction, multiplication, and division.

- Reasoning ability to address problems in standardized situations.

- Working knowledge of computer systems and point of sale operations.

**Other Skills and Abilities:**

- Strong organizational skills and attention to detail.

- Excellent interpersonal and customer service skills.

- Ability to work efficiently in a fast-paced environment.

- Capacity to adapt to changing business demands.

- Willingness to follow management's instructions and work collaboratively with a team.

Full-time