Bilingual (Spanish) Patient Service Representative

Job Description

Job Title: Bilingual Patient Service Representative

Location (city, state): Wilmington, DE 19805

Industry: Healthcare / Community Health

Pay: $15–$17/hour (based on experience)

About Our Client:

A mission-driven community health organization serving uninsured and Medicaid-managed care patients across Delaware. Their staff reflect and deeply understand the needs of the predominantly Latino and African American communities they serve, particularly in lower-income areas of Wilmington. Team members share a passion for providing accessible care to their neighbors and take pride in helping their own community.

Job Description:

As a Bilingual Patient Service Representative, you will be the first point of contact for patients at the Wilmington clinic. You’ll provide front-desk support including greeting patients, scheduling appointments, verifying insurance, and translating for Spanish-speaking clients.

Key Responsibilities:

Greet and check-in patients with professionalism and empathy

Schedule appointments and manage patient flow

Verify insurance and collect necessary documentation

Provide Spanish-English interpretation as needed

Perform data entry and maintain accurate patient records

Qualifications:

Medical reception, registration, or admitting experience required

Bilingual in Spanish and English

High School Diploma or GED required

Strong understanding of the organization’s mission and commitment to community care

Must pass a drug screen (including marijuana; valid medical cards accepted), background check, and provide education verification

Additional Details:

Type: Direct Hire

Start Dates: June 9th or June 23rd (following 2 weeks of compliance)

Work Hours: Monday–Friday, standard business hours

Late shift rotation on Mondays (clinic open until 8 PM; OT eligible)

Occasional Saturday rotation (9 AM – 1 PM)

Reporting To: Office Manager

Transportation: Car preferred; public transit may be feasible if local

Perks:

Wine-colored scrubs eligible for employee discounts (not provided)

Work alongside a compassionate, community-focused team

Opportunity to make a direct impact in underserved communities

Direct hire with long-term stability and mission-driven culture

In-person interview includes shadowing a current PSR for real-time insight

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

IND 004-008