Telecom Account Associate

Job Description

Key Responsibilities of the Telecom Account Associate:

Engage customers directly by providing expert advice on wireless products and services to meet their needs

Act as the first point of contact for new and existing customers for all questions, comments, and concerns regarding their services

Conduct market research with the Telecom Account Associate team to understand customer needs, optimize company sales, and stay ahead of the competition

Efficiently and confidently upsell products and services to customers when appropriate.

Working closely with the Telecom Account Associate team and management to share best practices and strategies for achieving sales goals

Utilize negotiating skills to close out sales and finalize contracts

Lead informative training sessions and coordinate with the Telecom Account Associate team to ensure consistent, high-quality service

Help track and analyze with the Telecom Account Associate team customer interactions and sales performance

Qualifications and Requirements for the Telecom Account Associate Role:

1-2 years of experience in sales, customer service, or telecommunications is preferred

You are a natural self-starter capable of working at a high level in an independent environment

Strong verbal communication, written communication, and presentation skills

A passion for learning and developing skills in sales, customer service, and leadership

Proactive naturally and works well in a fast-paced environment

Able to multitask multiple responsibilities simultaneously

Full-time