Process Analyst

Job Description

Reports To: Director of Project Management

Purpose and Scope: This classification participates in, and leads, process improvement projects throughout the organization.

Essential Functions:

Leads and serves as a member on project teams using the Six Sigma Process Improvement methodology.

Conducts workflow process reviews and process mapping to identify improvement opportunities.

Assists with the design and implementation of new processes in partnership with process owners.

Conducts regular reviews of procedures with content owners to ensure written procedures are up to date.

Gathers and reviews relevant data to support necessary process improvement projects and conducts post-implementation reviews of relevant data to measure outcomes of process improvement projects.

Communicates process modifications to process owners and to stakeholder departments including IT, Training, Finance and Budget, and Communications and New Media Group to ensure coordination of resources and successful implementation.

Helps test and pilot any proposed workflow changes, working cross-functionally with internal stakeholders.

Serves as a subject matter expert on the TCO Tax System

May assist with escalated client concerns and/or complex transactions related to delinquent real estate taxes, corrections or Value Adjustment Board inquiries.

Other duties as assigned.

Qualifications and Experience:

Bachelor’s degree in business administration, public administration, information technology or related field and three years of experience in process improvement, system design or related experience. Must possess and maintain a valid Florida driver’s license.

In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.

Critical Competencies for Success:

Data Analysis:

Ability to gather, review and analyze data.

Ability to interpret data to support timely, reasoned decisions.

Must be proficient in creating Excel spreadsheets to capture and analyze data in order to make reasonable inferences in support of efficient operations.

Agility:

Ability to be adaptable to procedural changes and statutory interpretations.

Thrives in a fast-paced service culture and is tenacious about achieving operational excellence.

Interpersonal Skills:

Strong commitment to client service (internal and external)

Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.

Demonstrates a sense of urgency and commitment to achieve goals.

Learning:

Proactively continues growth by seeking opportunities to learn new things.

Uses a “lessons learned” approach in evaluating activities.

Puts new concepts and information to use quickly.

Teamwork:

Works cooperatively with others

Listens and is open to team members’ ideas.

Offers constructive feedback.

Provides assistance when asked.

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Full-time