Intake Administrative Assistant

Job Description

Job Title: Intake Administrative Assistant

Location: In-person, Cincinnati, Ohio

Job Type: Full-Time

Requirements:

Associate degree

Minimum 1-2 years of administrative or front desk experience, preferably in a healthcare or mental health setting.

Proficiency in Microsoft Office and experience with electronic medical records.

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Ability to manage sensitive information with professionalism and confidentiality.

Job Summary:

The Intake Administrative Assistant plays a key role in supporting the administrative and intake functions of Best Point. This position is responsible for greeting and assisting clients, managing intake documentation, supporting insurance verification and authorization processes, and maintaining data accuracy within the electronic medical record (EMR) system. The role requires a strong customer service orientation, attention to detail, and collaboration with internal and external partners to ensure the delivery of high-quality, client-centered care.

Primary Responsibilities:

Administrative Support

Greet and check in clients for appointments; update client contact information and notify providers of arrivals.

Assist with obtaining initial care authorizations from managed care organizations.

Conduct data entry, scanning, and uploading of documents into the EMR system.

Maintain up-to-date and complete intake and consent documentation.

Enter client outcomes into the database accurately.

Research and respond to internal requests for mental health documentation.

Manage the daily receipt and distribution of interagency mail.

Handle incoming calls and route them appropriately with professionalism and discretion.

Internal and External Collaboration

Assist with verifying client insurance coverage and support families in exploring various payor options.

Liaise with finance, clinical teams, and leadership to ensure accurate and timely service coordination.

Maintain client confidentiality in all communications and data handling per HIPAA and agency policies.

Quality Assurance and Effectiveness

Conduct routine audits of the electronic client record to ensure accuracy and compliance.

Monitor client engagement and support outreach efforts to enhance service connection.

Compensation & Benefits:

$18 - $19/hr

Full benefits package includes:

Health, dental, and vision insurance

Retirement plan

Tuition assistance

Paid time off and holidays

About Us:

Work Environment: Exposed to a combination of office, school and mental health treatment environments. Exposed to children with behavior problems. May be exposed to shouting and children who are upset.

Physical demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Sit, stand, walk, bend and lift objects up to 20 pounds.

Our Culture: Best Point Education & Behavioral Health is Greater Cincinnati’s most prolific non-profit specializing in education, behavioral and therapeutic health services and autism services for vulnerable, at-risk youth, their families, and caregivers.

Best Point Education & Behavioral Health is proud to embrace our ideals of an equal opportunity workplace by actions as well as our words. We lead our community with respect and tolerance, internally and externally, and we expect our employees to embrace this ideal and express it in their day-to-day interactions.

All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against, based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Full-time