Account Manager I

The Food & Beverage Division Account Manager is the face of the company for our customers and is responsible for the profitable growth of the field sales by building on existing customer and expending opportunities through new business and innovation. Account Manager foster strong customer relationships by providing personalized service and valuable expertise in cleaning and sanitation and delivering chemical and operational solutions to Food Manufacturing Establishment. They also have an appetite for growth and exploring new areas and opportunities to aggressively grow the business.

Business Planning and Account Prospecting

Meet sales and profitability targets – Area and Division

Analyse with manager business results, identify growth opportunities and action plans

Manage Grow to Win funnel and acquisition plan

Negotiate and close the deal and implement conversion and start-up plan

Deploy new programs and initiatives

Implement targeted price increases at designated customers

Establish service call plan to meet service level agreement

Account Management

Develop and maintain customer relationships at all levels

Service customers according to Service level agreement

Optimise account profitability (e.g., equipment investment, flat fee management)

Implement agreed corporate account commitments and proactively inform CAM of results, issues and initiatives

Prepare and hold periodic business reviews with strategic customers

Identify and monitor timely customers-at-risk, contract renewals and determine retention action plan with Manager

Ensure collection of receivables to proactively prevent credit holds

Customer Value Delivery and Documentation

Proactively identify, develop and implement solutions to improve results, customer service, and total cost

Identify, quantify and communicate the Ecolab value provided

Safety

Follow Ecolab safety guidelines and incident reporting requirements

Act as a safety champion at customers’ sites

Requirements:

Preferably a university degree in Chemical Process Engineering, Food Science.

At least 4 to 5 years of sales experience in related industry

Candidate needs to possess own car with transport allowance given.

Ability to work independently with a strong work ethic and integrity

Strong commercial acumen with the ability to sell value and solutions

A positive, flexible and results-orientated attitude with capabilities to handle pressure

Industry experience

Excellent planning, organizational, communication, and problem solving skills

A positive, flexible and result- oriented attitude with capabilities to handle pressure

Customer service orientation with consultative selling aptitude

Technical understanding (e.g., electrical, mechanical)

R00260679