Coordinator Learning & Development

This is a highly visible, dynamic, and customer service-oriented position, requiring excellent virtual and in-person presence. Primary responsibilities of the Training and Development Coordinator will be to communicate, coordinate, organize, schedule, and document training programs provided to Safe Horizon staff, in addition to administrative support for the Learning and Staff Development Department.

Responsibilities:

Training Coordination

Apply a trauma-informed, anti-oppressive lens to your work with colleagues, promoting a positive learning culture for all staff across Safe Horizon.

Manages, maintains, and serves as point person for the Learning & Staff Development Department including coordination with the Learning team (Sr. Director and 4 Trainers), HR, Operations Staff, Staff, Building Staff, and external vendors and consultants to ensure seamless online and in-person training operations

Manages calendar to schedule online and in person trainings, events, registration, and attendance of participants

Provide support to training peers during sessions to troubleshoot technical issues

Training Administration and Communications

Administers the daily utilization and maintenance of the Learning Management System (LMS)

Creates standard and recurring LMS reports and builds ad hoc reports as needed

Identifies methods to improve productivity and growth via use of the LMS and other systems

Researching and fulfilling requests for technical assistance

Maintains learning assets, completes data entry, and creates reports for training utilization, inventory, and purchasing

Prepares ongoing training engagement emails, correspondence, and reports and presents department information to newly hired staff

Answers and directs emails, telephone calls, faxes and mail directed to department or site

Prepares all payment requests, expense reporting, and credit card reconciliation

Handles confidential information discreetly and appropriately

Office Operations

Welcomes training participants and other visitors and acts as a customer service representative for the department and training center space located in Brooklyn; provides stellar service to internal and external customers

Prepares and coordinates room set up/maintenance, equipment, and catering arrangements for in-person Learning & Staff Development Center functions

Maintains inventory and prepares purchase orders of supplies and materials

Qualifications:

Minimum of 2 years of experience in office management or related experience

Experience with Learning Management Systems, proficiency using Cornerstone a plus

Experience providing high level of customer service and customer contact

Associates degree in business, administrative, HR or related field

Bachelor’s degree preferred

Required skills:

Strong professional presentation skills, both virtual and in-person, and an ability to interact effectively with all levels of the organization.

Excellent intrapersonal, oral, written and customer service skills (warm and welcoming, friendly, resourceful and professional)

Intermediate to Advanced Microsoft Office skills (Outlook, Word, Excel and Power Point). Familiarity with Canva, DocuSign, AI workplace tools

Extremely organized, detail-oriented, and able to work well with interruptions in a high-paced environment

Ability to compose and appropriately format correspondence and reports with accurate English grammar, spelling, and punctuation

Ability to work collaboratively and effectively both as part of a team and independently, with exceptional skills in prioritizing, managing up and managing across peers without formal authority

Hiring Range: $23.63-26.58 Hourly

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

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