GWIM Fraud & Claims Online Risk Management Team Manager

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

The Team Manager for the Wealth Management Wire fraud team is a co-manager of a dual site group of analysts responsible for reviewing brokerage wires that are suspected of fraud. They are responsible for overseeing the daily surveillance functions to ensure adherence to case prioritization strategies, SLA’s, quality standards and process procedures and controls. As well as leading strategic projects to enhance operating efficiency and existing fraud detection tools. This includes developing business requirements, test scripts, project plans, policies and procedures, control plans and performing testing. The Team Manager will also be expected to lead in weekly fraud strategy sessions and industry forums to review fraud incidents and trends while working with the leadership team to identify and develop fraud detection strategies to mitigate risk.

Key Responsibilities:

Help develop, communicate and execute plans relative to the strategy of GWIM Fraud & Claims

Identify process improvements, mitigate risk, handle multiple projects and adjust to a constantly changing environment with new approaches that improve overall work efficiency and effectiveness

Commit to employee development and career growth through coaching and mentoring

Promote open communication within the department and across sites and other business groups

Encourage and empower others to achieve, create enthusiasm, and foster the development of a common vision

Establish employee objectives and administer performance reviews

Meet or exceed client and associate satisfaction goals

Disseminate information regarding policies, procedures, roles and responsibilities

Required Skills:

2 years leadership experience

Ability to multi-task and effectively manage competing priorities

Excel at making quick decisions when faced with uncertainty and during risk intensive situations.

Thorough understanding of mitigating risk in a service oriented environment

Compelling communication skills including verbal, non-verbal, written and presentation

Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks

Demonstrated ability to influence and drive consensus

Strong critical thinker who thinks broadly to provide solutions

Ability to think broadly, anticipating potential business implications

Takes an objective view of processes and procedures and challenges the status quo

Demonstrate accuracy and completeness in all tasks, and follow-up as appropriate

Self-motivated and demonstrates a willingness to accept additional responsibilities and projects

Proficient in Microsoft Excel, Word, Visio and PowerPoint

Desired Qualifications:

Bachelor's degree or equivalent work experience

2+ years of managing direct reports, operational risk and fraud risk mitigation

Six Sigma Greenbelt or Black Belt certification a plus

Possess an understanding of key concepts and terminology associated with the Internet and online computing.

Shift:1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - NJ - Pennington - 1500 AMERICAN BLVD - Princeton Place at Hopewell Bldg. 5 (NJ2150)

Pay and benefits information

Pay range

$70,000.00 - $100,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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