Customer Service Representative
Description:
Customer Service Representative
Location: Baltimore, MD
Job Type: Full Time
Company: Carotrans
Join Our Team at Carotrans Baltimore!
About Us:
Carotrans is a leading global NVOCC (Non-Vessel Operating Common Carrier) dedicated to providing reliable and efficient ocean freight solutions. Our Baltimore team is looking for a motivated and detail-oriented Customer Service Representative to join our growing organization.
Key Responsibilities
Provide exceptional customer service to clients via phone and email.
Assist customers with booking shipments, tracking freight, and resolving inquiries.
Coordinate with internal teams and overseas partners to ensure smooth cargo movement.
Process and manage shipping documentation, including Bill of Lading, arrival notices, etc.
Maintain strong relationships with customers by providing timely updates and solutions.
Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
Strong communication and problem-solving skills.
Ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office (Excel, Word, Outlook)
Detail-oriented with excellent organizational skills.
Why Join our Team?
Competitive salary and benefits package.
Opportunity for a career growth with a global logistics leader.
Collaborative and supportive team environment.