Assistant Cafe Manager

Company Description

Located in San Francisco’s Bayview neighborhood, The Midway is a 40,000-square-foot urban canvas of innovation, where music, art, emerging tech, and food come together to create a dynamic and interactive space. Our vibrant performances, workshops, and exhibitions aim to provide an immersive and provocative experience for every guest.

Role Description

The Asst Cafe Manager is a key member of the Culinary Team. You will be supporting our in house cafe + grill, Madam Zolas Fortune, as part of our team (along with Cafe Manager, Culinary Director, Executive Chef and Sous Chef). We aim to create an exceptional guest experience and you are directly involved in that goal. Opening the cafe Monday-Wednesday, connecting with our neighbors, managing inventory/ordering, creating a cool aesthetic, cash management, training, instructing and evaluating staff, helping with facilities; all of these will be your responsibility and more. The Asst Cafe Mgr is the opening cafe foh person each week Monday - Wednesday, but maybe asked to assist on corporate catering or other special events.

Qualifications

Customer Service and Communication skills

Food & Beverage and Food Service skills

Sales skills

Experience in hospitality industry

Strong leadership and organizational abilities

Ability to work in a fast-paced environment

Knowledge of food safety regulations

Previous experience in cafe management is a plus

Roles and Responsibilities

Operations

Supervise and coordinate all aspects of cafe production Mondays-Wednesday (including, but not limited to POS, aesthetics, safety and cash control)

Act as the liaison to our immediate neighbors

When necessary assist in pivoting operations in order to handle a corporate event.

Cafe Management

Allocate resources as needed

Seamlessly interacts with back of the house staff to provide an amazing guest experience

Helps train staff

Ensure that cafe is running smoothly and maintaining the appropriate aesthetics (“eat with your eyes first!”) and service level

Participate in the day-to-day planning of business.

Service

Assist efforts to hire and train model front of house servers

Supports and promotes the The Midway service vision at all times

Builds relationships with staff, vendors, and guests

Demonstrates effective salesmanship while on the floor

Organization and Aesthetics

Ensure that overall cafe appearance is exceptional

Play an active role in creating ambiance around the cafe

Monitor volume and content of music playing at all times

Actively pursue and foster an organized work place

Cash Control

Ensure re-set the banks and all tills at the end of the day accurately and thoroughly

Safety and Security

Assist in the operation of cafe equipment (registers, equipment, seating, etc.)

Help maintain The Midway’s safety and sanitation program

Promote an atmosphere of safety.

Maintenance

Monitor maintenance of cafe equipment. Troubleshoot as able or delegate to appropriate maintenance technician.

Assist in managing/troubleshooting the POS system and training users

Additional Responsibilities

Additional responsibilities not detailed in this job description may be added by the Cafe Mgr, Culinary Director, General Manager or Partners after discussion with the Asst Cafe Mgr.