Front Desk Administrator

Insight Global is seeking an experienced Office Administrator with a background in insurance verification to join one of our local ENT practices in Willow Grove, Pennsylvania. The ideal candidate will be responsible for verifying patient insurance coverage, obtaining pre-authorizations, and ensuring that all necessary pre-certifications are completed. Additionally, this role includes front desk duties and may require working longer hours due to patient volume, typically around 30-40 patients daily.

Key Responsibilities:

Verify patient insurance coverage and benefits eligibility

Obtain pre-authorizations and pre-certifications for procedures and treatments

Utilize NaviNet and PEAR portals for insurance verification and authorization processes

Coordinate with medical staff to ensure all necessary documentation is available and accurate

Prepare and submit insurance claims, and follow up on any issues related to insurance verification and claim submission

Resolve patient billing and insurance inquiries and disputes

Maintain accurate and up-to-date patient insurance information in the practice management system

Perform front desk duties, including greeting patients, scheduling appointments, and managing patient flow

Must Haves:

GED/Diploma

Insurance Verification experience

Pre-authorization experience

Pre-cert experience

Knowledge of NaviNet and PEAR portal

Experience in a medical surgical practice

Knowledge of insurance policies and procedures