Director of Product Engineering, CX Platform

Position: Product Engineering - Director – Digital SEW CX (Customer Experience) AI Platform

Location: Irvine, CA

Company: SEW.ai )

Compensation: Base Salary + Bonus + Benefits

Company Overview

SEW is # 1 Energy & Water Cloud Platform solely focused in the Energy and Utility sector with core areas of concentration in Customer, Mobile Workforce Experience Platform and Smart Vertical AI. We are a fast-paced company that provides comprehensive benefits, a dynamic culture, and many opportunities for career growth.

The Product Engineering - Director will be providing technical and business direction for the product engineering, development, design, and systems integration for SEW Platform and client’s engagement from product roadmap to implementation. The Product Technical Lead / Manager will be applying industry trends and developments to improve service to our clients. Product lead manager will participate in industry conference related to business and technology trends to provide future product roadmap.

Responsibilities

Experience creating Vision, Roadmap and goals for the Digital SEW CX (Customer Experience) AI Platform

Experience in product marketing, operations and analytics, strategy, product management, cost reduction, and gain industry knowledge.

Expert focused on helping product improve modeling predictability, analytics driven strategy development, operational efficiency and compliance in all consumer assets such as Retails, Marketing, Insurance, energy & Utilities.

Demonstrable leadership ability, superior problem solving and people management skills.

Proficient in handling the most complex of technical product engineering and development concepts, latest software tools and technologies, strong database concepts and designing techniques.

Understands different technologies like Mobility, AI / Machine learning, Big Data, IOT, programming languages and ability to solve problems in product design, engineering, coding, testing and deployment.

Possesses good knowledge of different software systems like Mobility, Cloud, SaaS, client/server architectures and various compatibility requirements.

Experience in product engineering and development troubleshooting, software development processes and ability to understand and implement client requirements.

Ability to communicate effectively with teams like engineering, marketing, quality and implementations

Understand product features, uses cases, work flows, requirements, coordinate with resources and direct the projects in the right direction in a timely manner

Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution

Delegate and allocate responsibilities efficiently to manage projects end to end

Easily recognizes system deficiencies and implements effective solutions.

Creates and executes product engineering and development plans and revises as appropriate to meet changing needs and requirements.

Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.

Owns the product development and release lifecycle and is responsible for managing technical risks throughout the product development and releases.

Manages technical resources within budget and project schedule.

Consistently delivers high-quality services to product release.

Qualifications

Excellent positive attitude and communication

BS/MS in Computer Science or IT related Engineering

At least 7-15 years of prior experience with Software Product Engineering company

Must be passionate about product development and engineering and have strong previous technical leadership experience

Experience with MS .NET, Java, Databases, Mobility, Big Data, Advance technologies like AI / Machine Learning is a major plus

"SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics.