Fleet Operations Manager

Job Description

zTrip is the largest taxi transportation company in North America, operating a diverse fleet of over 6,000 vehicles and employing more than 500 professionals across the U.S. We’re transforming the way people move with a focus on safety, reliability, and customer-first service. Our team is growing, and we’re looking for a Fleet Operations Manager to lead the charge in Birmingham, AL.

Position Overview:

We are seeking a dynamic, hands-on Fleet Operations Manager to oversee the day-to-day operations of our Birmingham location. This role is ideal for a driven leader who thrives in a fast-paced environment and is passionate about optimizing performance, managing budgets, developing talent, and growing the business.

You’ll be responsible for overseeing both employees and independent contractor drivers, ensuring a high-performance operation while focusing on profitability, compliance, customer service, and team development.

Key Responsibilities of a Fleet Operations Manager:

Profit & Loss (P&L) Ownership: Manage and optimize operational budgets; identify cost savings and revenue opportunities; analyze performance and drive financial results.

Fleet & Operations Management: Oversee vehicle deployment, maintenance, safety, and compliance across our local fleet.

Team Leadership: Recruit, train, and retain a high-performing team of drivers and support staff—both employees and independent contractors.

Business Development: Identify and pursue local market growth opportunities; cultivate business partnerships and community relationships.

Process Improvement: Implement operational best practices to increase efficiency and ensure consistent service quality.

Driver Relations: Serve as the point of contact for driver support, ensuring high satisfaction and effective communication across a diverse team.

Compliance & Safety: Ensure adherence to all city, state, and federal transportation regulations and company policies.

Qualifications of a Fleet Operations Manager:

Strong understanding of P&L management and financial reporting.

Proven leadership skills with experience managing teams of both employees and independent contractors.

Excellent communication, organizational, and problem-solving skills.

Business development and recruiting experience a strong plus.

Ability to work flexible hours as needed to meet operational demands.

Proficiency in Microsoft Office Suite and operational management systems.

Bachelor’s degree in Business, Operations, or related field preferred (but not required).

What We Offer for a Fleet Operations Manager:

Competitive salary + performance-based incentives

Comprehensive benefits package (health, dental, vision, 401(k), etc.)

Unlimited Paid Time Off

Opportunities for advancement within a growing national organization

A supportive, mission-driven team environment

Join Us:

At zTrip, we’re not just providing rides—we’re moving communities. If you’re a strategic leader who wants to make a tangible impact in a dynamic, growing organization, we want to hear from you.

Full-time