Help Desk Technician Tier 1

Job Description

Job Description:

The Help Desk Technician is responsible for deploying and supporting information systems technologies and infrastructure. In addition to handling daily support requests, this role includes maintaining and troubleshooting specific technologies related to hardware, software, and networking. The technician will use strong communication, analytical, and problem-solving abilities to identify, address, and resolve issues, while also providing recommendations to help optimize the value of IT system investments.

Essential Job Functions:

Respond to incoming help requests from end users via the help desk system, phone, email, and chat in a professional and courteous manner.

Provide support for the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations, including hardware, software, networked peripherals, and cabling.

Assist in analyzing and developing new processes and related documentation; ensure existing documentation remains current and accurate.

Manage user access and hardware setup, configuration, or removal on an ongoing basis.

Participate in annual projects assigned by management, such as hardware/software upgrades, system migrations, efficiency improvements, security initiatives, and business-aligned technology objectives.

Develop user support materials, including help sheets and FAQ documents, to aid end-user self-service.

Conduct on-site and remote diagnostics and troubleshooting for workstation issues, and implement appropriate corrective solutions.

Maintain an up-to-date inventory of all workstations and technical equipment, including their current status.

Skills & Competencies Required:

2+ years experience as Help Desk Technician

Associates Degree preferred, or combination of work experience and college

Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred

Additional Information:

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Please be aware of job fraud(s) – all correspondence emails regarding your candidacy will come from our Fortegra.com email address. Thank you.

Full-time