Educational Technology Service Desk Technician

Position Type:

Technology/Computer Technician

Date Posted:

5/19/2025

Location:

Highland School District

Date Available:

ASAP

Closing Date:

6/30/2025 or til filled

Description: Full-time Educational Technology Service Desk Technician for Highland CUSD No. 5 ; (40 hours/week; $17.73/hour) 12-month position (includes benefits and 17 paid holidays)

Highland CUSD #5 is seeking a passionate and motivated individual to join our Technology Department as a Educational Help Desk Specialist, focused on the 1:1 Chromebook program at the Middle and High School. This position is perfect for someone eager to learn, detail-oriented, and excited about helping our Middle and High School students get the most out of their Chromebooks.

About the Role:

As an Educational Help Desk Specialist, you’ll primarily oversee the full lifecycle of devices at the Middle and High Schools—from initial setup and distribution through maintenance, refresh cycles, and end-of-year collection—while also providing day-to-day tech support for staff and students across all district buildings as needed.

Key Responsibilities:

1:1 Chromebook Management

Unpack, image, enroll, and configure new Chromebooks

Maintain accurate inventory of assigned devices and loaner pool

Help coordinate distribution, check-in/check-out, and seasonal refreshes

Hardware Repair & Refurbishment

Diagnose and repair Student and Staff Devices: screen replacements, battery swaps, hinge repairs, etc.

Replace accessories (chargers, cases) and refurbish devices for redeployment

Loaner & Spare Device Support

Track, deploy, and maintain loaner Chromebooks for students/staff

Ensure spares are charged, updated, and ready for immediate use

Day-to-Day Help Desk Duties

Serve as first point of contact for basic hardware/software issues

Troubleshoot printer connections, network drop-in, Google Workspace logins, and more

Use the ticketing system to log, prioritize, and resolve requests promptly

Collaboration & Continuous Improvement

Work closely with the rest of the tech team to refine processes

Document common fixes, update knowledge-base articles, and share tips with staff What We’re Looking For:

A genuine passion for educational technology, especially ChromeOS/Chromebooks

Strong customer-service skills and a friendly, “help-first” attitude

Excellent hands-on problem-solving ability and attention to detail

Familiarity with Google Admin console / Chrome Enterprise Management is a plus

Experience using a ticketing system

Basic troubleshooting of Windows, macOS, or ChromeOS environments

Prior help-desk, retail tech, or repair-bench experience is helpful—but not required Why Join Us?

Be at the Forefront of a rapidly growing 1:1 Chromebook initiative

Hands-On Learning: Gain real-world repair and deployment experience

Collaborative Culture: Join a supportive tech team that values your ideas

?Professional Growth: Opportunities for certifications, cross-training, and advancement

If you love technology, enjoy fixing and caring for devices, and want to make a tangible impact on student learning, we’d love to hear from you! Apply today to become our next Educational Help Desk Specialist.

Application Procedure:

Apply Online - Any questions feel free to reach out to Jacob Cygan at