Desktop Support Specialist

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The Desktop Support Specialist is a seasoned individual contributor working under limited supervision responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; contribute to developing and implementing new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.

This position will work on site at the Purdue Fort Wayne campus.

What We're Looking For:

Education and Experience Needed:

Associate degree in Computer Science, Computer Technology OR a related field of study

Experience in IT desktop support or related IT experience

Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software

Consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking

Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six (6) months of employment is required

Knowledge of personal computer, network, server and office productivity technologies

Capable of providing quality end-user support and training with patience and consideration of others

Clear and effective verbal and written communications skills. Good interpersonal skills

Demonstrated ability to troubleshoot hardware and software problems on desktops

Knowledge of computer networking concepts including IP networking and firewalls

Ability to:

plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment

complete projects within deadlines

lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

Basic understanding of Microsoft Active Directory management including group policy

Ability to navigate collections and packages via SCCM

Previous academic support is strongly

Knowledge of:

workstation/user administration within a LAN environment

web design and maintenance

multiple operating systems

Additional Information:

Purdue University will not sponsor employment authorization for this position

A background check will be required for employment in this position

FLSA: Exempt (Not Eligible for Overtime)

Retirement Eligibility: Non-exempt Defined Contribution Plan

Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 3

Pay Band S050

Job Code #20003371

Career pathmaker:

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer.