Director of Front Office - Hilton McLean at Tysons Corner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including\:

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program\: 100 nights of discounted travel

Parental leave to support new parents

401K plan and company match to help save for your retirement

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*

Career growth and development

Recognition and rewards programs

Are you ready to lead with excellence and create unforgettable guest experiences at one of Hilton's flagship properties? Hilton McLean – Tysons Corner is searching for a Director of Front Office to oversee the heartbeat of our guest services.

As a Director of Front Office, you will drive operational success while inspiring a dynamic union team of Front Desk, Concierge, and Guest Services professionals. With 458 sophisticated rooms and a prime location near Washington D.C., Hilton McLean offers the perfect setting for your leadership to shine.

What will I be doing?

As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Implement and monitor all corporate marketing programs

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Run and complete daily reports, analyze data and make decisions based on data

Resolve guest issues and concerns to guest satisfaction

Recruit, interview and train team members

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EOE/AA/Disabled/Veterans