Coach Operations Program Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The Coach Operations team’s mission is to build a world class coaching network that represents our members and drives transformational experiences for them. As an Operations Manager, you will be responsible for supporting, enabling, and optimizing our global 4K+ coach network. You will be a thought leader leveraging data analysis and insights to evolve network management to achieve our company goals. You will also own day-to-day operations processes that make our coach network function. You will leverage the support system of vendors, automation tools, AI, and engineering to scale and improve operational efficiencies.

You will thrive in this role if you:

Are data savvy and endlessly curious, having an uncontrollable urge to tinker and improve existing systems with data driven solutions and automation tools

Think in process maps and game plans with a high attention to detail, acting as an extreme owner to coordinate workflows across multiple stakeholder groups and systems to deliver the optimal experience for the business and our coaches

Are excited about solving highly ambiguous problems leveraging technology, able to connect the dots to changing business needs and proactively innovating on existing or developing new processes to remain agile

Enjoy working in a fast-paced, high-growth environment, where collaboration, ownership, and adaptability are keys to success.

What you’ll do:

Responsible for supporting our coaches throughout their lifecycle including hiring and onboarding, contracts and payments, termination and offboarding. Continuously improve on processes for operational efficiency and/or improve the end user experience.

Become a subject matter expert across our operations systems including: Fountain (ATS), DocuSign (contract), Docebo (LMS), Sterling (background checks), and various AI tools and internal systems

Support key client launches by ensuring a healthy coach network and capacity readiness by completing various data analysis on the coach network and generating action plans to ensure a successful client launch.

Monitor coach capacity across various products and languages to determine gaps and develop staffing strategies partnering with Coach Recruiting, Coach Quality, and Sales teams

Be a thought leader in developing coach network optimization strategies to support the company’s future growth, leveraging data analysis and partnering with our Coach Science, Coach Quality, and Coach Platform teams

If you have some or all of the following, please apply:

Bachelor’s degree in business, finance, or a related field. Advanced degree in business preferred.

5+ years of relevant professional experience in operations, program management, project management, analysis, or strategy

Incredibly data savvy with a high level of proficiency in Google Sheets and Looker. SQL experience is a plus.

High levels of technical proficiency to learn new systems/tools and experience leveraging AI for operational efficiency

Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, thriving in ambiguity and shifting business needs.

Excellent oral and written communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical audiences across all levels of the organization

A self-starter that can jump right in and quickly add value

A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

Access to BetterUp coaching; one for you and one for a friend or family member

A competitive compensation plan with opportunity for advancement

Medical, dental, and vision insurance

Flexible paid time off

Per year:

All federal/statutory holidays observed

4 BetterUp Inner Workdays (

5 Volunteer Days to give back

Learning and Development stipend

Company wide Summer & Winter breaks

Year-round charitable contribution of your choice on behalf of BetterUp

401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $123,000 – $194,700.

If you live in New York, the base salary range for this role is:

$142,000– $194,700: New York City

$123,000– $169,400: Albany, Buffalo, Nassau, Newburgh, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to

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