Sr Mgr Operations Key Acct Rep

Description

Overview:

Staples is business to business. You’re what binds us together. Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

Lead and oversee Sales Support Managers, ensuring alignment with the organization’s strategic objectives and supporting the professional development of their teams.

Develop and execute strategies to optimize processes, increase efficiency, and add value to the sales support function, shifting from transactional tasks to strategic customer solutions.

Foster a culture of excellence, innovation, and continuous improvement within the sales support team.

Collaborate with senior-level directors at OEMs and distributors, negotiating for better pricing, availability, and partnership terms clearly and professionally.

Analyze sales data, monitor key metrics, and prepare regular reports for leadership, identifying trends and areas for improvement.

Act as a point of escalation for complex issues, ensuring timely and effective resolution.

Partner with cross-functional teams (Sales, Marketing, Finance, Operations) to align strategies and drive business results.

Partner with HR Advisory to handle performance management concerns and implement ASP's or other behavioral counsels.

What you bring to the table:

Strong analytical skills, critical thinking, and problem-solving skills.

Strategic leadership - drives alignment between sales support operations and overall business goals.

Expertise in process optimization - streamline workflows, enhance operational efficiency, and improve the quality and speed of sales support services.

Strong relationship management skills - enabling effective collaboration with senior executives, key customers, and cross-functional teams to foster trust and partnership.

Data-driven decision-making capabilities - provide actionable insights and performance metrics to guide strategic planning and continuous improvement.

Talent development and team empowerment - coaching, mentoring, and creating a culture of accountability and innovation within the sales support organization.

What’s needed- Basic Qualifications:

Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience).

Significant experience in sales operations or a related field, generally at least 5–10 years, with several years in a leadership or management role.

Proven ability to lead and develop teams, ideally with experience managing managers or larger teams.

Strong analytical, problem-solving, and decision-making skills, with the ability to interpret sales data and drive process improvements.

Proficiency in CRM systems (such as Salesforce), sales automation tools, and reporting platforms.

Excellent communication and interpersonal skills, with experience collaborating across departments and presenting to senior leadership.

What’s needed- Preferred Qualifications:

Master’s degree in Business Administration (MBA) or a related field.

10+ years of progressive experience in sales operations, including leading multi-level teams or managing managers.

Advanced data analysis skills (e.g., SQL, advanced Excel, or data visualization tools).

Experience in high-growth, dynamic environments, particularly in the technology or consumer electronics sector.

Demonstrated success in process optimization, change management, and cross-functional project leadership.

We Offer:

Inclusive culture with associate-led Business Resource Groups.

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.