Hotel Front Desk Attendant

Job Description

$13 - $14 hourlyResponsibilities:

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Connect with the housekeeping department to ensure guest accommodations are ready

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Field customer complaints when necessary

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications:

High school diploma, GED, or equivalent

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

1+ year of hotel industry experience or related job preferred

Has experience answering telephone calls and troubleshooting stressful situations

Able to work weekendsAbout Company

Join our team at our brand-new hotel opened January 2025, located just down the street from Baylor Stadium! We are looking for passionate individuals to help us create an exceptional experience for our guests in our 110-room facility.

At our hotel, guest satisfaction is at the heart of everything we do. We are committed to providing outstanding customer service and ensuring every visitor feels welcomed and valued. If you thrive in a dynamic environment and are dedicated to enhancing the customer experience, we want to hear from you!

Full-time